Assistant Manager: Guest Experience & Team Leadership

Tommy; New Jersey; On-site; USD 42,000 - 64,000; Full time

Job summary

Triple T Hospitality owns Tommy's Tavern + Tap in New Jersey and is seeking an Assistant Manager to lead front-of-house operations in a fast-paced setting. You will support staff, enforce policy, and uphold service, quality, and safety standards while driving guest satisfaction.

The role requires strong leadership, clear communication, and a passion for hospitality. You will help manage schedules, conduct reviews, and contribute to a positive, growth-oriented team environment.

Qualifications

• 2–5 years of high-volume full-service restaurant management experience.
• Strong communication and interpersonal skills.
• Ability to lead by example and foster a team-oriented environment.
• Solid understanding of restaurant operations and guest service best practices.
• Ability to multitask and stay calm under pressure in a fast-paced setting.
• Passion for hospitality and a commitment to excellence.
• Willingness to learn and grow within the company.

Responsibilities

• Assist in supervising front-of-house and back-of-house staff to ensure high performance and morale.
• Maintain compliance with company policies, health, safety, fire, and labor regulations.
• Schedule, coordinate, and assign activities to front-of-house staff.
• Administer fair, prompt, and consistent corrective actions for policy violations.
• Develop and mentor team members across all areas.
• Oversee payroll accuracy and monitor profit & loss statements.
• Execute opening, mid-shift, and closing procedures effectively.
• Achieve company objectives in service, quality, and sales.

Skills

Communication

Leadership

Staff coaching

High-volume hospitality

Scheduling & payroll

Performance reviews

Guest service

Willingness to learn

Job description

Triple T Hospitality owns Tommy's Tavern + Tap in New Jersey and is seeking an Assistant Manager to lead front-of-house operations in a fast-paced setting. You will support staff, enforce policy, and uphold service, quality, and safety standards while driving guest satisfaction.

The role requires strong leadership, clear communication, and a passion for hospitality. You will help manage schedules, conduct reviews, and contribute to a positive, growth-oriented team environment.