Assistant Manager/Fully Licensed Cosmetologist

The Head Spa; Dallas (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

The Head Spa in Dallas is seeking an Assistant Manager / Working Service Leader who will be on the floor serving clients while leading the team, protecting standards and helping the location perform at a high level.

You will develop people, expand knowledge in strand health and scalp care, and grow daily operations through coaching, education and leadership that elevates service quality and client loyalty.

Qualifications

• 1–2 years of hands-on Drybar experience in a high-volume premium service environment.
• Current cosmetology license in good standing (TX).
• Experience in leadership roles (lead educator, manager, or similar).
• Strong blowout and finishing skills with solid consultation and client communication.
• Familiar with scheduling/POS systems and routine business documentation.

Responsibilities

• Lead five leadership priorities to bring the operating system to life.
• Set hospitality tone from greeting through follow-up and coach the team.
• Protect blowout quality, consultation standards, service timing, and sanitation.
• Monitor staffing, scheduling, inventory, compliance and daily operations.
• Drive rebooking, memberships, retail and client retention through education.

Skills

Drybar experience

Leadership

Customer service

Communication

Scheduling & POS

Education

Cosmetology license

Tools

POS systems

Job description

ASSISTANT MANAGER

WORKING SERVICE LEADER

Lead the standard. Develop the team. Deliver a world-class client experience.

THE OPPORTUNITY

The Head Spa is building a new standard in scalp and hair care - combining luxury hospitality, advanced service execution, education and a deeper understanding of strand and scalp health. We are looking for an experienced Drybar professional who is ready to grow beyond exceptional blowouts into leadership, team development and the future of professional hair and scalp care.

01

ROLE AT A GLANCE

This is a hands-on assistant management role. You will continue serving clients while leading the team, protecting standards and helping the location perform. The role is designed for a leader who enjoys being on the floor, loves developing people and wants to expand their own knowledge at the same time.

EXPERIENCE

Minimum 1-2 years of Drybar experience required

ROLE TYPE

Working service assistant manager + location leadership

LEADS

Client experience, team execution, standards and daily business performance

GROWTH PATH

Advanced education in strand health, scalp health, consultation, products and leadership

02

WHAT YOU WILL LEAD

We have built the operating system. Your role is to bring it to life through five clear leadership priorities.

CLIENT EXPERIENCE + WORLD-CLASS SERVICE

Set the tone for hospitality from the first greeting through consultation, service, education, checkout and follow-up. Coach the team to make clients feel known, cared for and confident - never processed.

PEOPLE + CULTURE

Support hiring, onboarding, scheduling, daily coaching and performance development. Build a team that is polished, accountable, kind and proud of the standard it delivers.

SERVICE + TECHNICAL STANDARDS

Lead by example on the floor. Protect blowout quality, consultation standards, service timing, sanitation and consistent execution while continuing to strengthen your own technical knowledge.

BUSINESS + DAILY OPERATIONS

Keep the location organized and calm. Monitor staffing, schedule flow, client recovery, inventory, compliance and the daily controls that allow the business to run exceptionally well.

SALES + RETENTION + GROWTH

Understand the numbers and coach healthy performance in rebooking, memberships, retail, referrals and client retention - always through education and trust, never pressure.

IMPORTANT

This is not a desk-only assistant manager position, and it is not a role where the Manager is expected to do everything personally. Great leadership at The Head Spa means staying close to the client and team while creating strong people, clear standards and consistent follow-through.

03

THE PERSON WE ARE LOOKING FOR

• At least 1-2 years of hands-on Drybar experience and understand the pace, polish and consistency required in a high-volume premium service environment.
• Genuinely care about world-class service and notice the details that make a client experience feel exceptional.
• Excited to expand your knowledge beyond styling into strand health, scalp health, microscopic scalp analysis, products and professional care protocols.
• Eager to learn and lead simultaneously - asking questions, mastering new systems and helping others do the same.
• Communicates clearly, coach respectfully and can hold standards without unnecessary drama or urgency.
• Organized enough to manage schedules, people and priorities while remaining warm and present at all times
• Comfortable with goals and business performance, but understand that long-term growth comes from trust, retention and consistently excellent service.
• You want to build something - not simply clock into something that is already finished.

04

EXPERIENCE + QUALIFICATIONS

• Minimum 1-2 years of Drybar experience - required.
• Current cosmetology license in good standing and ability to perform applicable services in Texas.
• Prior leadership, key-holder, educator, lead stylist, assistant manager or manager experience preferred; exceptional high-potential Drybar professionals will also be considered.
• Confident blowout and finishing skills with a strong foundation in consultation, products and client communication.
• Comfort using scheduling/POS systems, performance reports and routine business documentation.
• Ability to work the schedule required of a premium service business, including high-demand client periods.
• Commitment to ongoing education and mastery of service, consultation, strand-health and scalp-health standards.

WHAT SUCCESS FEELS LIKE

CLIENTS

Feel known, educated and cared for - and want to come back.

TEAM

Knows what excellence looks like and receives useful coaching to reach it.

LOCATION

Feels polished, prepared, calm, clean and consistently on-brand.

BUSINESS

Understands its goals, protects retention and responds early when something is off.

YOU

Continue growing as a service professional, leader and expert in hair + scalp care.

HOW WE LEAD

VERIFY > ANALYZE > COACH > DECIDE > REPORT

WHY THIS ROLE MATTERS

The Head Spa is growing a business designed to deliver the same exceptional standard across future locations. Turning that vision into the daily experience clients and employees can actually feel. For the right person, this is an opportunity to grow with the company while expanding far beyond a traditional management role.

WE ARE LOOKING FOR MORE THAN SOMEONE WHO CAN MANAGE A SCHEDULE.

We are looking for someone who can elevate people, service, standards and the future of The Head Spa.