Assistant Manager

Planet Fitness - NJ/MA One World Fitness; Green Tree (NJ); On-site; USD 42,000 - 54,000; Full time

Job summary

Planet Fitness - NJ/MA One World Fitness seeks an Assistant Manager to help oversee gym operations and deliver an exceptional, Judgment Free member experience while supporting the club's financial success.

You will assist with hiring and developing staff, front desk duties, member tours, sign-ups, issue resolution, cleanliness, supplies, scheduling, and reporting. The ideal candidate has strong customer service, supervisory skills, and a high school diploma.

Qualifications

• Superior customer service skills, preferably in fitness.
• Experience as a Member Service Representative at Planet Fitness.
• Strong supervisory, diplomacy, and listening abilities.
• Basic computer proficiency (Microsoft Suite).
• Energetic and hard-working with strong problem resolution.
• Must be 18 years or older.

Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff (Member Service Representatives, Trainers and Custodians).
• Assist in maintaining a welcoming atmosphere for all members and guests with superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager; schedule and supervise staff.
• Oversee member service quality and ensure a superior customer experience at all times.
• Assist with front desk activities: answering phones, member check-ins, new member sign-ups, and tours.
• Facilitate member requests, issues and questions; assist in cleanliness and maintenance; order supplies; track statistics and reports.

Skills

Superior customer service

Staff supervision

Diplomacy & listening

Microsoft Office

Energetic & hardworking

Education

High School Diploma or GED

CPR Certification

Job description

Job Summary

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.

Essential Duties and Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
  • Assist in scheduling and supervising staff.
• • Member service oversight - Ensuring staff is providing a superior customer experience at all times.
• • Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
• • Check members into the system.
• • New member sign-up.
• • Take prospective members on tours.
• • Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 year of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.