Assistant Manager: Fast-Paced Cafe Leader & Trainer

Dunkin'; Downingtown (Chester County); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Employee discounts

Medical benefits

Growth opportunities

Job summary

Dunkin’ is seeking an energetic Assistant Manager to support daily restaurant operations, drive guest experiences, and maintain brand standards. You will work with the General Manager to train and develop the team while ensuring cash handling and compliance with franchisee policies.

This role is ideal for someone looking to grow leadership skills in a fast-paced, team-driven Dunkin’ franchise environment where brand standards and guest satisfaction are priorities.

Qualifications

• Leadership or supervisory experience in retail, restaurant, or hospitality preferred.
• Basic computer skills and ability to operate standard software.
• Proficiency in Microsoft Office and basic operational reporting systems (will be taught).
• Fluent in spoken and written English.
• Basic math and cash-handling skills.

Responsibilities

• Assist in the overall operation of the restaurant according to Dunkin’ standards.
• Perform all responsibilities of restaurant team members as needed.
• Assign team members to appropriate positions to meet guest demand and service standards.
• Support and lead team meetings and shift execution.
• Deliver training to restaurant team members.
• Ensure brand standards, recipes, and systems are followed.
• Help create and maintain a guest-focused culture.
• Review guest feedback and help implement action plans.
• Communicate restaurant priorities, goals, and expectations to team members.
• Support new product rollouts, including training and sampling.
• Assist with cash handling and ensure compliance with cash policies.
• Coach and develop team members to improve performance, sales, and guest satisfaction.
• Support performance monitoring and employee evaluations.
• Act as Manager-on-Duty in the absence of the General Manager.

Skills

Leadership

Basic computer skills

Microsoft Office

English fluency

Cash handling

Math skills

Tools

Microsoft Office

Job description

Dunkin’ is seeking an energetic Assistant Manager to support daily restaurant operations, drive guest experiences, and maintain brand standards. You will work with the General Manager to train and develop the team while ensuring cash handling and compliance with franchisee policies.

This role is ideal for someone looking to grow leadership skills in a fast-paced, team-driven Dunkin’ franchise environment where brand standards and guest satisfaction are priorities.