Assistant Manager: Elevate Team & Guest Experience

Baskin-Robbins; Ledgewood (NJ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Completive Weekly Pay

Medical Insurance with Company conrib-

Job summary

Dunkin' Donuts franchisee is seeking an Assistant Manager in New Jersey to support the General Manager in developing a strong team and delivering excellent guest experiences. You will help coach Shift Leaders and Crew Members, uphold brand standards, and drive top-line sales through effective store operations.

The role emphasizes teamwork, customer focus, and a proactive approach to managing labor and costs.

Qualifications

• Experience in restaurant, retail, or supervisory roles.
• Strong verbal and written English communication.
• Ability to coach and develop team members.

Responsibilities

• Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively.
• Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the General Manager.
• Support development of team members through effective cross training, deployment, and delegation of responsibilities.
• Hold team members accountable for their behavior and performance, addressing concerns promptly.
• Hold guests as highest priority and role model exceptional guest service.
• Ensure Brand standards and systems are executed.
• Drive sales through effective execution of restaurant standards and marketing initiatives.
• Delegate and lead processes to control labor costs, food costs, and cash.
• Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness.
• Work with General Manager to assess restaurant, develop action plans to target opportunities, and implement plans designed to achieve goals.
• Comply with all restaurant, Brand, and franchisee policies.

Skills

Communication

Supervisory experience

Guest focus

Results-driven

Problem solving

Team building

Conflict resolution

Job description

Dunkin' Donuts franchisee is seeking an Assistant Manager in New Jersey to support the General Manager in developing a strong team and delivering excellent guest experiences. You will help coach Shift Leaders and Crew Members, uphold brand standards, and drive top-line sales through effective store operations.

The role emphasizes teamwork, customer focus, and a proactive approach to managing labor and costs.