Assistant Manager - Customer Experience Leader

Hollywood Bowl Group Careers; United States; Remote; USD 28,000 - 42,000; Full time

Benefits offered by this job

Monthly bonus scheme

Centre Manager in Training programme

50% food discount while working

Optional pension plan

28 days holiday with length of service

Free games vouchers monthly

30% discount off food & drink for you+

Job summary

Hollywood Bowl Group is seeking an Assistant Manager to lead and inspire a busy centre, delivering a safe, fun and high-quality customer experience across lanes, bar, diner and amusements. You will coach the team, model great service and ensure smooth operations in a dynamic environment.

You’ll receive a thorough induction, ongoing coaching, and access to our Centre Manager in Training programme, with bonus schemes and staff benefits designed to support your career growth.

Qualifications

• Management experience in the leisure, hospitality, or retail industry.
• A passion for customer service.
• Evidence of inspiring and developing large teams.
• Willingness to work nights and weekends.
• Desire for success.

Responsibilities

• Coach and mentor the team and run an exceptional front-of-house operation.
• Support the General Manager back-of-house in achieving centre goals and financial targets.
• Ensure the centre maintains the highest standards and a safe, fun environment for customers.
• Oversee daily operations and drive a positive customer experience.

Skills

Management experience

Customer service passion

Team leadership

Willingness to work nights and Weeknds

Desire for success

Job description

Hollywood Bowl Group is seeking an Assistant Manager to lead and inspire a busy centre, delivering a safe, fun and high-quality customer experience across lanes, bar, diner and amusements. You will coach the team, model great service and ensure smooth operations in a dynamic environment.

You’ll receive a thorough induction, ongoing coaching, and access to our Centre Manager in Training programme, with bonus schemes and staff benefits designed to support your career growth.