Assistant Manager, Coffee Shop - Lead & Elevate Team

Ziggi’s Coffee, LLC; Newcastle (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

Ziggi’s Coffee, LLC is seeking an Assistant Manager to proactively support the General Manager and elevate guest experiences. You will help oversee day-to-day store operations, mentor staff, and model excellence in service and coffee quality.

In this role you’ll contribute to a positive, growth-oriented store culture, participate in onboarding, and ensure safe, clean environments while balancing accountability and teamwork. This position emphasizes leadership by example and strong communication.

Qualifications

• 3–6 months of leadership experience in a coffee shop, café, or similar fast-paced setting (Ziggi’s experience preferred).
• Strong grasp of daily store operations, drink quality standards, and service fundamentals.
• Able to lead by example, give and receive feedback, and step into any role as needed.
• Excellent interpersonal and communication skills.
• Proven reliability and ability to take initiative without supervision.
• Completion of required training modules and a strong understanding of brand values.

Responsibilities

• Partner with the General Manager to lead the team and maintain day-to-day operations.
• Support new hire onboarding, hands-on training, and continual team development.
• Foster a safe, inclusive, and positive work environment that prioritizes guest experience and team well-being.
• Communicate consistently and clearly with the General Manager, store owners, and team members.
• Execute administrative duties including ordering inventory, preparing deposits, and entering invoices.
• Assist in upholding health, safety, and cleanliness standards across the store.
• Step into leadership during GM absences and serve as a reliable decision-maker on shift.

Skills

Leadership

Store Operations

Team Leadership

Communication

Reliability

Brand Training

Job description

Ziggi’s Coffee, LLC is seeking an Assistant Manager to proactively support the General Manager and elevate guest experiences. You will help oversee day-to-day store operations, mentor staff, and model excellence in service and coffee quality.

In this role you’ll contribute to a positive, growth-oriented store culture, participate in onboarding, and ensure safe, clean environments while balancing accountability and teamwork. This position emphasizes leadership by example and strong communication.