Assistant Manager, Beverage

Hard Rock Hotel & Casino Ottawa; Wyoming; Vor Ort; USD 45.000 - 65.000; Vollzeit

Zusammenfassung

Seminole Gaming is seeking a Beverage Department Supervisor to efficiently operate the beverage operation and ensure a positive guest experience. The role involves supervising staff, analyzing data, and implementing cost controls to improve profitability.

Responsibilities include coordinating with the Beverage Manager, updating menus per feedback, and ensuring top-tier service for VIP guests and events, while maintaining standards and procedures across the department.

Qualifikationen

• Bachelor's degree and 3–5 years of supervisory restaurant/lounge experience preferred.
• Must be TIPS certified.
• Proficient with Excel and Word.
• Working knowledge of Info Genesis software.

Aufgaben

• Oversee all beverage staff and operations.
• Analyze beverage data to drive improvements.
• Identify business needs and implement cost-saving or revenue-generating solutions.
• Develop and administer department controls to maintain standards and profitability.
• Assist with menu changes based on product mix and guest feedback.
• Support VIP guests and events with outstanding service.
• Institute cost control procedures and performance standards.
• Counsel, train, and guide staff on proper duties and procedures.
• Coordinate with management and other departments on POS system needs.
• Provide project leadership and manage assigned initiatives.
• Address customer complaints promptly and implement corrections.

Kenntnisse

Restaurant supervision

Budgeting basics

Excel

Word

Customer service

Ausbildung

Bachelor of Arts in Food & Beverage Management

Tools

Info Genesis

Jobbeschreibung

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Incumbent is responsible for assisting in the efficient and effective operation of the Beverage Department to provide a positive guest experience.

ESSENTIAL JOB FUNCTIONS

• Oversee all food and beverage staff
• Analyze food and beverage data
• Identifies and defines business needs and implements solutions which may result in beneficial changes in the operation of the restaurant, improvement in the restaurant’s impact or interaction with customers, improvement in the restaurant’s ability to reduce or contain costs or generate additional revenue.
• Works in conjunction with the Beverage Manager and directs the development and administration of controls for all phases of the Department in an economical and profitable manner while maintaining established standards.
• Assist with menu item changes based on product mix reviews and guest feedback.
• Ensures that the Department supports the casino by providing outstanding service to VIP guests in the restaurant and during special events.
• Institutes cost control procedures and standards of performance.
• Counsels, guides, trains, and instructs assigned personnel in the proper performance of their duties.
• Works with manual and automated systems and develops or implements procedures, formats, budgets, testing, training and documentation.
• Staff replacement within the guidelines of the department.
• Develops and implements operating standards where necessary.
• Communicates with management, other departments, and designated personnel to address the needs of the POS system.
• Provides project leadership and project management as assigned
• Acts immediately on all customer complaints to insure that a correction is made whenever possible.
• Assist in guest security- authorized guests only are utilizing the bars.

QUALIFICATIONS:

• Bachelor of Arts in Food & Beverage Management or related field and three to five (3-5) years of restaurant/lounge supervisory experience is preferred, or an equivalent combination of education and/or work experience.
• Must be TIPS certified, and possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to positions responsibilities.
• Proficient knowledge of software programs such as Microsoft Excel and Microsoft Work.
• Working knowledge of Info Genesis preferred.

WORK ENVIRONMENT:

• Must be able to work in a smoking environment
• Regularly required to stand or walk, use hands to finger, handle or feel; reach with hands and arms; and talk or hear
• Specific vision abilities required by this job include close, distance, color, peripheral vision and depth perception.
• Position required bending, lifting and carrying supplies and equipment up to 50 pounds. With assistance, required to lift or carry items in excess of 50 pounds, push or pull carts and/or furniture weighing several hundred pounds.

CLOSING:

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen

For a listing of all opportunities at Seminole Gaming, please go to www.gotoworkhappy.com.

#indeedbrighton

Disclaimer
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.