Outlet Server - Rise

Hard Rock Hotel & Casino Ottawa; Wyoming; On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Benefits package

Job summary

Seminole Gaming is seeking a hospitality-focused team member in a dynamic casino setting. The role centers on delivering outstanding food and beverage service to guests, with emphasis on menu knowledge, upselling, and guest satisfaction. Safety, sanitation, and professional demeanor are essential in this fast-paced environment.

The incumbent will engage with guests, coordinate with coworkers, and uphold company standards while working flexible shifts in a smoke-influenced casino environment.

Qualifications

• High School Diploma or GED required.
• Familiarity with food, beverage, and wine service.
• Knowledge of table service procedures and etiquette.
• Excellent customer service skills.
• Must obtain licenses/certifications per regulations.
• Approximately two years of table service experience.

Responsibilities

• Provide superior service to internal and external customers.
• Assist guests with menu and beverage selection with product knowledge.
• Inform guests of daily specials and features.
• Ensure guest satisfaction through food quality checks and responsiveness to complaints.
• Maintain a neat, clean appearance and enforce sanitation standards.
• Take orders and communicate specials to guests.
• Handle tables, servers, and wine service as needed.
• Stand for eight hours and move around the restaurant and kitchen.

Skills

Customer service

Wine service

Table service knowledge

Handling difficult customers

Education

High School Diploma or GED

Job description

Our team members are the key to our company’s success, and their health and well‑being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work‑life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

The incumbent in this position is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for serving food and beverages in accordance to company standards.

ESSENTIAL JOB FUNCTIONS :

Essential job duties include, but are not limited to:

• Provides superior customer service, positively effects interactions with external and internal customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
• Recognizes guests immediately with a friendly, courteous greeting and informs them of daily specials, soup of the day, etc.
• Assists guests with menu and beverage selection, demonstrating salesmanship with complete menu and product knowledge.
• Ensures guest satisfaction through food quality checks and responsiveness to guest complaints.
• Maintains a well‑groomed, neat, and clean appearance, carrying out duties with attention to sanitation and safety.
• Anticipates, identifies, and provides for guest needs.
• Performs inventories and other duties as assigned.
• Performs tableside cooking, salad entrées, desserts and presents, opens and pours wines.
• Ability to transport trays and/or plates throughout the restaurant, which may weigh up to 20 pounds, as well as serve food items and beverages.
• Ability to review and comprehend all necessary documentation.
• Ability to take orders, recite specials, and point specific items out on the menu to customers.
• Ability to stand throughout an eight‑hour shift.
• Ability to effectively and efficiently move throughout the restaurant and the kitchen area.
• Ability to communicate effectively with customers and all levels of employees.
• Must be flexible to work varying shifts and time schedules as needed.
• This position works in an environment that is subject to varying levels of smoke, crowds, and noise, the severity of which depends upon customer volume.
• Machines and equipment used, but not limited to, include coffee machine, beverage dispenser, microwave, toaster, and Point-of Service System.

QUALIFICATIONS:

• High School Diploma or GED
• Familiarity with food, beverage, and wine service.
• Knowledge of table service procedures and table etiquette.
• Excellent customer service skills.
• Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.
• These skills and abilities are typically acquired through two years’ table service experience.

WORK ENVIRONMENT:

• May be exposed to casino related environmental factors including, but not limited to: second hand smoke, excessive noise, and constant interaction with the general public.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move 20 pounds or more. Specific vision abilities that may be required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The work environment characteristics described here may be representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast‑paced and often crowded and noisy.

CLOSING:

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen

For a listing of all opportunities at Seminole Gaming, please go to www.gotoworkhappy.com.

#gotoworkhappy

Disclaimer
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.