Cocktail Server

Hard Rock Hotel & Casino Ottawa; Florida; On-site; USD 17,000 - 22,000; Full time

Job summary

Seminole Gaming in Florida seeks a Beverage Server to serve alcoholic and non-alcoholic beverages across the property, ensuring a positive guest experience. Candidates should have two years of high-volume bartending, and hold Mixology and TIPS certifications.

The role requires maintaining cleanliness, adhering to liquor laws, and delivering exceptional service while promoting positive guest relations in a dynamic casino setting. Flexibility for nights, weekends, and holidays is expected.

Qualifications

• High school diploma or GED required with Mixology certificate.
• Minimum 2 years in high-volume bartending; TIPS and Sanitation certification preferred.
• Basic math skills for cash handling and service tasks.
• Deliver service that creates a positive guest experience and encourages return visits.
• Present an energetic, enthusiastic, and professional demeanor.
• Ability to work flexible schedules including nights, weekends, and holidays.

Responsibilities

• Take guest orders and serve drinks; handle cash in a courteous, efficient manner.
• Ensure guest satisfaction in assigned areas and assist as needed.
• Adhere to liquor laws and TIPS guidelines.
• Keep bar and service area clean, sanitary, and organized at all times.
• Follow beverage control procedures and company policies.

Skills

Customer service

Flexibility

Mathematical skills

Professional demeanor

Education

High school diploma or GED

Mixology certificate

TIPS certification

Sanitation certification

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

JOB SUMMARY:

The Beverage Server will serve both alcoholic and non-alcoholic beverages to guests throughout the property ensuring a positive guest experience.

ESSENTIAL JOB FUNCTIONS:

May include but are not limited to:

• Take guest orders, serves drinks and collects monies in a courteous and efficient manner. Adhere to cash handling procedures.
• Ensure guest satisfaction in assigned areas and other areas if necessary.
• Adhere to state liquor laws and TIPS training guidelines.
• Keep bar and service area clean, sanitary and organized at all times.
• Adhere to beverage control procedures.
• Adhere to all regulatory, departmental and company policies and procedures
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns and observations
• Promote positive guest and team member relations

QUALIFICATIONS:

• High school diploma or general education degree (GED) is required as well as certificate in Mixology.
• Minimum of two (2) years in high volume bartending. T.I.P.S. certification and Sanitation certification is preferred.
• Basic mathematical skills specific to job responsibilities are required, to include ability to add, subtract, multiply and divide specific to position responsibilities.
• Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Must present an image of excitement, enthusiasm and outgoing personality, while being able to project a professional demeanor.
• Ability to work flexible schedules, including nights, weekends and holidays is required.

WORK ENVIRONMENT:

May be exposed to casino related environmental factors including, but not limited to: second hand smoke, excessive noise, and constant exposure to general public.

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The Casino environment is hectic, fast-paced and often crowded and noisy.

CLOSING:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.