Manager, Cafe

Hard Rock International; Cincinnati (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

Hard Rock International in Cincinnati is seeking a Food & Beverage Manager to oversee budgeting, forecasting and scheduling across multiple outlets. You will analyze revenue, payroll and inventory data to drive cost controls and profitable operations.

You will lead the restaurant management team, ensure exemplary guest service, and maintain budget margins while coordinating with outlet leaders and corporate expectations. This role requires strong analytical skills and effective communication.

Qualifications

• Excellent communication skills, written and oral.
• Strong analytical and evaluation abilities.
• Flexibility to work varying shifts.

Responsibilities

• Monitors training of Management as well as line level team.
• Develops and updates policies and procedures for food and beverage staff.
• Reviews guest service evaluations and resolves complaints to restore guest trust.
• Performs routine inspections of all restaurants and is on the floor during peak hours.
• Maximizes employee morale through leading by example.
• Interviews, hires, commends, disciplines and terminates staff in compliance with policies.
• Attends departmental meetings and conducts weekly management team meetings.

Skills

Excellent communication skills

Excellent analytical skills

Flexibility in work schedule

Job description

Our team members are the key to our company’s success, and their health and well‑being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description: Overview

Provides Food & Beverage Management quantifiable information with regard to expenditures, labor, revenue/room covers, etc., needed for proper forecasting and budgeting. Efficiently schedules projects so as to meet all required deadlines. Ensures all department revenue reports are accurate prior to submittal to management. Evaluates business forecasts and assists department management determining adjusting staff hours/days of operation and supply ordering. Ensures all financial records for the department are accurately maintained and updated on a timely basis. Maintain a good working relationship with all outlet managers and food & beverage team. Participate in financial training for restaurant managers. Remain abreast of any changes in the food & beverage environment, including labor and systems. Holds outlet leaders accountable for maintaining inventory, payroll, and cost controls. Works to accomplish departmental goals, strategies, and objectives ensuring quality products and exemplary guest service while maintaining budgetary profit margins. Supervises the restaurant management team and delegates assignments and duties. Uses the Info data analysis program to monitor employee sales performance.

Responsibilities

• Monitors training of Management as well as line level team.
• Develops and updates policies and procedures for food and beverage staff.
• Reviews all guest service evaluations and other feedback from the Customer Relations department and resolves customer complaints and service deficiencies to ensure guest's faith in company has been restored.
• Performs routine inspections of all restaurants and is on the floor during key result times.
• Maximizes employee morale through leading by example.
• Interview, hire, commend, discipline and/or terminate restaurant management and, if necessary, hourly employees, in compliance with established policies and procedures.
• Attends departmental meetings and administrative hearings as required and conducts weekly meetings with restaurant management team.

Qualifications

• Excellent communication skills, both written and oral.
• Excellent analytical and evaluation skills.
• Flexibility in work schedule.

Additional Details MUST BE 21 YEARS OF AGE

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high‑stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number‑one job is to bring fun and excitement to our team members and our guests!