Banquets Server - Banqueting Operations

Hard Rock Hotel Cancun; Cincinnati (OH); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Benefits package

Job summary

Hard Rock Hotel Cancun is seeking a dedicated Banquet Server to support all banquet events, from staging and setup to breakdown and service. You will deliver beverages, plated meals, and hors d’oeuvres while maintaining a high standard of guest satisfaction and professionalism.

The role requires familiarity with event menus, attention to detail, and a willingness to work flexible hours, including evenings and weekends. A secondary school degree is preferred and English fluency is essential.

Qualifications

• Secondary school degree preferred and/or previous work experience in service for at least 2 years.
• Ability to comprehend and use basic language, either written or spoken, to communicate information and ideas.
• Fluency in English; additional languages preferred.

Responsibilities

• Set up and break down banquet staging areas.
• Set up, replenish, and break down coffee breaks, receptions, buffets, and plated events.
• Ensure sequence of service is followed for all guests.
• Serve beverages including coffee, tea, cocktails, and wine.
• Serve plated meals and passed hors d’oeuvres.
• Maintain guest satisfaction at all events.

Skills

English fluency

Patience

Diplomacy

Education

Secondary school degree

2 years service experience

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

The Banquet Server is responsible for aspects of banquet service, including setting up an breaking down staging areas, breaks, receptions, buffets, and plated events, and serving food and beverages during events. This position is instrumental in creating an environment and executing service that blows our guests away. The Banquet Servers must continually seek opportunities to create memories by anticipating needs, exceeding expectations and building relationships.

PRIMARY RESPONSIBILITIES

• Be thoroughly familiar with all event menu items in order to answer questions accurately.
• Set up and break down banquet staging areas.
• Set up, replenish, and break down coffee breaks, receptions, buffets, and plated events.
• Ensure sequence of service is followed for all guests.
• Serve beverages, including coffee, tea, cocktails, and wine.
• Serve plated meals and passed hors d’oeuvres.
• Ensure guest satisfaction at all events.
• Accommodate guests’ special requests whenever possible.
• Maintain tables by clearing finished plates, glassware, silverware, trash, and other items.
• Prepare consumption reports.
• Polish and set up china, glassware, silverware, and service items.
• Stock clean linen and discard used linen.
• Set up and empty trash and recycling.
• Set up and stock condiments.
• Clean and stock side stations.
• Set up, maintain, and break down beverage stations.
• Follow all food safety, sanitation, and alcohol service laws and regulations.
• Check tables to ensure all silverware and other needed items are present before delivering food.
• Ensure all orders are correct, complete, and properly garnished before delivering.
• Maintain positive and professional communication with all staff.
• Provide recognition to others, including co-workers, supervisors, managers, and directors.
• Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities.
• Ensure a healthy and safe work environment for co-workers and guests.
• Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.
• Promote property outlets to guests.
• Assist guests in finding locations within the property by escorting, when possible, or giving clear directions.
• Resolve guest complaints using property procedures.
• Create a positive environment in which all employees have the ability to maximize their potential.
• Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance.
• Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service.
• Participate in Sound Check meetings on each shift.
• Always smile and offer a warm greeting to all.
• Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique.
• Take initiative to offer assistance throughout the property.
• Operate ethically to protect the Hard Rock brand.
• Utilize programs designed to help Save the Planet.
• Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations.
• Perform additional duties as requested by department managers and supervisors.
• Communicate with supervisors and managers to ensure that assigned duties are completed to standard.
• Coordinate operations with other departments, as needed.
• Present a professional image to employees, guests, clients, owners, and investors.
• Maintain confidentiality of guest, employee, and company information.

REQUIREMENTS

• Secondary school degree preferred and/or previous work experience in service for at least 2 years.
• Ability to comprehend and use basic language, either written or spoken, to communicate information and ideas.
• Ability to read, comprehend, and write simple instructions, short correspondence and memos.
• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing.
• Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
• Fluency in English: additional languages preferred.

PHYSICAL DEMANDS

• Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Ability to obtain impressions through the eyes.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds / 25 kilograms.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.

ADDITIONAL REQUIREMENTS

• Understanding of lifestyle hotels and premium dining products and services.
• Ability to work evenings, weekends, and holidays, as needed.

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!