Busser - Room Service

Hard Rock Hotel Cancun; New York, Northern (NY, KY); Hybrid; USD 17,000 - 28,000; Full time

Job summary

Hard Rock Hotel New York is seeking a dedicated Team Member for the Food & Beverage support role. You will ensure fast, friendly service, help stock and prepare dishes, and maintain clean, well-organized service areas to uphold our high standards of guest satisfaction.

The position requires strong English communication, a high school diploma or GED, and the ability to work in a fast-paced hospitality environment. Flexible shifts, holidays and weekends may be required.

Qualifications

• High School diploma or GED preferred.
• Ability to read and write English required.
• One-year guest service experience in a family or formal dining environment preferred.
• Casino Food & Beverage experience preferred.
• Valid Food Handlers Card, Liquor License, and IGC Badge required.

Responsibilities

• Greet guests and provide outstanding customer service.
• Supply all food items needed to maintain an efficient operation.
• Prepare and upkeep of food lines and self-service stations.
• Transport all food items from kitchen to service areas.
• Monitor temperatures of all food items in holding units.
• Maintain cleanliness and appearance of kitchen and dining areas.
• Assist in main kitchen with preparation and dishwashing as needed.

Skills

Guest service

English literacy

Teamwork

Flexibility

Education

High School diploma or GED

Job description

Company Culture

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

Position Summary

The incumbent in this position is responsible for all activities pertaining to cleaning and maintenance of all food and beverage wares, kitchens, and service areas as well delivery of guest supplies to guests in a pleasant, upbeat and efficient fashion. The organization, sanitation and cost of operations is to be consistent with the overall Food & Beverage goals and objectives.

Primary Responsibilities

• Creates an atmosphere that induces guests to make Hard Rock Hotel New York their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Greet each guest and provide outstanding customer service.
• Supply all food items needed in order to maintain an efficient operation.
• Responsible for the preparation and upkeep of food lines and self-service stations.
• Transport all food items from kitchen to respective areas.
• Inform chefs of all prepared food items that are needed.
• Assist in the kitchen with preparation of products and dish washing and make certain there is an ample supply of dishes and utensils at all times.
• Monitor temperatures of all food items in holding units.
• Maintain the appearance of food during the duration of the day or event by handling all food according to sanitation codes, rotating food as needed, handling all by the rims, lining up food items according to courses and presentation and having all food appear fresh.
• Maintain all beverage areas with all necessary beverages.
• Complete all set-up duties on time.
• Responsible for the overall cleanliness and appearance of assigned area and kitchen as required.
• Assists in the main kitchen with the preparation of various dishes as required.
• Knowledge of what food items are being served daily.
• Rotates and maintains inventory of all food.
• Uses proper transfer slips for all items coming and going to the Kitchen.
• Load all dinner plates, dessert plates, and bowls in proper areas.
• Put away and rotate all food storeroom orders.
• Put away all dry goods at the beginning of the day.
• Must have the ability to interact positively with guests to enhance guest relations.
• Bus table at the end of the guest meals.
• Maintain 15-20 tables.
• Transport dish cart to and from service station/stewards station.
• Maintain cleanliness in server stations as well as dining room.
• Responsible for abiding to all cash handling policies and procedures.
• Remove all dirty dishes and glassware from the guest’s tables during and after each course.
• Refill all drinks when needed.
• Complete all opening and closing duties.
• Check and clean equipment regularly and ensure preventative maintenance programs are adhered to and communicate any repairs needing to be done.
• Work considerately with team members from all departments.
• Advise supervisor when supplies are needed.
• Inform supervisor of guest needs which may require special accommodations.
• Check with supervisor on duty before ending shift.
• Other departmental related duties and assignments as directed by management.

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Requirements

• High School diploma or G.E.D. equivalency preferred.
• Ability to read and write English required.
• One-year guest service experience in a family or formal dining environment preferred.
• Casino Food & Beverage experience preferred.
• Must have valid Food Handlers Card, Liquor License, and IGC Badge when working.

Physical Demands

• Must be able to stand 50% of shift, walk 45% of shift, and sit 5% of shift.
• Must be able to stand, walk, use hands to finger, handle or feel objects, tools or controls, and reach with arms and hands.
• Must regularly lift and move up to 50 pounds.

Additional Requirements

• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be at least twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts.

Pay Range

Pay Range: $2 - $25/

Company Overview

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number‑one job is to bring fun and excitement to our team members and our guests!

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