Shift Manager, Front Office

Hard Rock International; Atlantic City, Northern (NJ, KY); Hybrid; USD 47,000 - 62,000; Full time

Benefits offered by this job

Medical benefits

Free meals

Free uniforms

Parking discounts

Annual bonus program

Training programs

Wellness programs

Resource groups

Recognition program

Job summary

Hard Rock International in Atlantic City, NJ is seeking a Front Desk Supervisor to oversee Front Desk and Guest Service operations, ensuring a positive guest experience. You will manage daily desk assignments, inspect guest rooms for quality, and resolve reservation issues.

The role requires 3+ years of front desk experience, a hospitality background is preferred, and proficiency with MS Office. Competitive benefits and potential for growth are offered onsite at Hard Rock properties.

Qualifications

• High school diploma or equivalent with 3+ years of front desk experience; hospitality management degree preferred.
• Proficient in MS Office (Excel, Word, Outlook).

Responsibilities

• Plan and direct Front Desk and Guest Service operations to ensure a positive guest experience.
• Oversee daily work assignments of Front Desk staff.
• Perform guest room inspections to identify repairs or improvements.
• Investigate and resolve guest situations such as reservation errors or lost belongings.
• Ensure quality, consistency, and presentation of products delivered to guests.
• Develop department members’ knowledge and skills through education and coaching.

Skills

Front desk experience

Guest service

Team supervision

MS Office proficiency

Education

Bachelor’s degree in Hospitality Management

Tools

MS Office

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

• Under the direction of the Front Office Manager, plans and directs the Front Desk and Guest Service operations to ensure a positive guest experience.
• Oversees daily work assignments of Front Desk staff.
• Performs detailed guest room inspections to identify repair/improvement needs.
• Investigates and resolves guest situations such as reservation errors or lost personal belongings.
• Responsible for quality, consistency, and presentation of all products delivered to guests.
• Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
• Promotes positive guest/employee relations.
• Perform other duties as assigned.

Qualifications

• High School Diploma or equivalent and at least three (3) years of front desk experience required, or an equivalent combination of education and experience.
• Bachelor’s degree in Hospitality Management is preferred.
• Must have proficient knowledge of MS Office software programs such as Excel, Word and Outlook.

Benefits

• Medical, Time Off and Retirement benefits offered through Local Union Representation
• Free Meals
• Free Uniforms
• Free Parking Discounts at Hard Rock properties around the globe
• All team members are eligible to participate in the discretionary annual bonus program
• Training and Leadership development programs
• Wellness programs including onsite information and fitness seminars
• Team Member Resource Groups
• Recognition programs

Pay range $47,000-$62,000

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007 - the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!