Supervisor, Retail - Non Exempt - Rock Shop

Hard Rock Hotel Cancun; Northern (KY); Hybrid; USD 22,000 - 30,000; Full time

Job summary

Hard Rock Hotel Cancun is seeking a Retail Supervisor to guide guests through the shopping experience in The Rock Shop. You will act as tour guide, communicator, entertainer, memorabilia curator and musician to create a memorable guest journey.

Responsibilities include leading a frontline team, maintaining expert product knowledge, and ensuring daily operations run smoothly, safely and profitably in a fast-paced environment.

Qualifications

• High School Diploma and 4 years dining experience with 2+ years supervisory in F&B.
• Or Bachelor's degree in Restaurant Management or related field.
• Must obtain and maintain licenses/certifications per Federal, State and ERGC Gaming regulations.
• Must successfully pass background check.
• Must be at least 21 years of age.

Responsibilities

• Lead and mentor team to provide superior guest service.
• Balance staffing levels and labor costs to run the operation efficiently.
• Open/close the retail store with another manager in the building.
• Prepare The Rock Shop and team for opening and ensure readiness.
• Design visual merchandise displays to increase foot traffic and sales.
• Ensure safety, sanitation and security procedures are followed.

Skills

Customer service

Communication

Cash handling

Flexibility

Professional appearance

Education

High School Diploma & 4 years dining experience with 2+ years supervisory experience

Bachelor's degree in Restaurant Management or related field

Tools

Microsoft Word

Microsoft Excel

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: https://www.gotoworkhappy.com/benefits

Job Description

The incumbent in this position is responsible for being the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As a Retail Supervisor, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician.

ESSENTIAL FUNCTIONS

• Creates an atmosphere that induces guests to make Hard Rock Casino Tejon their choice for gaming entertainment.
• Responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Continuously provides team members with verbal recognition, direction, and support.
• Monitors/coaches team members on performance, compliance with procedures and workload.
• Listens to comments, criticisms, and feedback from customers, team members and other managers to gain an understanding of areas of strength and opportunity to improve personal/restaurant performance.
• Communicates with team members to keep them informed of restaurant, regional, and corporate procedures.
• Communicates with managers to evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness, and respond proactively to any needs that have arisen.
• Trains and empowers team members to exercise good judgment to make decisions regarding service, food quality, and customer satisfaction by adhering to company training standards.
• Ensure team members follow safety, sanitation and security procedures.
• Creates and modifies the weekly work schedule to accommodate team members, volume or other emerging trends.
• Informs management of team members who fail to meet standards to maintain a high quality workforce.
• Communicates with other managers (including the use of the Manager’s Log) to ensure that assigned cleaning duties of retail store were completed up to standard.
• Greets team members as they begin their shift to promote an atmosphere.
• Prepares The Rock Shop and team members for shift and ensures the restaurant is ready to open according to standards.
• Updates & maintains the Rockin’ Retail class, taught regularly to all FOH staff.
• Schedules breaks and zone assignments for Retail team members during the shift.
• Opens & closes the retail store (with another manager in the building).
• Completes Opening and/or Closing Checklists.
• Balances staffing levels and labor costs to achieve a cost-effective plan for running restaurant; monitors and controls labor using established methods to meet goals.
• Evaluates condition of equipment and conducts routine maintenance and minor repairs to ensure smooth operation and save on costs.
• Fixes minor equipment problems (light bulbs) or calls for maintenance assistance when necessary.
• Inspects product levels and storage areas to determine if enough product is on hand; and to maintain proper storage.
• Builds business/market share by thinking of new ways to promote company and new programs that will bring in business, and by participating in local events to increase sales and profits.
• Design visual merchandise displays in order to increase foot traffic and sales.
• Observes team members while they stock, sell, ring up sales, etc. to ensure adherence to policy and positive guest experience.
• Conducts retail inventory and retail product Pull Lists to fill in back stock.
• Double checks RSA banks and deposits at checkouts before manager validates and enters into safe.
• Posts All-Access and team member financial reports and other information regarding sales performance; monitors team members’ behavior and checks retail count balances.
• Reads and reviews invoices to verify the accuracy of invoice specs and determine expenses, amount, and type of product being delivered to the retail store; supervises deliveries by counting and checking product quality to ensure that the billing and delivery meet amount and standards.
• Attend and participate in meetings, completing follow-up as assigned.
• Perform work regularly and predictably.
• Responsible for cleaning and sanitizing work and public spaces.
• Other duties as assigned.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS

This knowledge and these abilities are typically acquired through a High School Diploma, as well as four years’ dining experience, with a minimum of two years’ Food and Beverage supervisory experience; or through a Bachelor's degree in Restaurant Management or related field.

ADDITIONAL REQUIREMENTS

• Must obtain and maintain valid licenses / certifications per Federal, State and ERGC Gaming regulations.
• Must successfully pass background check.
• Must be at least twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.

KNOWLEDGE OF

• Basic mathematical skills.
• Excellent customer service skills.
• Microsoft Word and Microsoft Excel.

ABILITY TO

• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of team members and guests.
• Remain calm in a hectic, fast-paced atmosphere.
• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Restock needed materials and retrieve dropped items.
• Use a cash register.
• Distinguish between different denominations of currency and make correct change.
• Use machines and equipment including, but not limited to: include cash register system, credit card machines, and calculator.

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Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries.

With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!