Assistant Manager: Automotive Workshop Lead

Halfords Careers

Massachusetts

On-site

USD 45,000 - 55,000

Full time

14 days+

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Benefits offered by this job

Annual leave 5.6 weeks

Garage discount

Cycle to work

Wagestream advance

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Job summary

Halfords is seeking an Assistant Manager for our Garage Services team at a Fusion centre, combining workshop leadership with hands-on customer service and sales. You will work with the Centre Manager to drive profitability and ensure an excellent customer journey in a busy workshop environment.

The role requires strong leadership, technical knowledge, and coaching skills, with opportunity for progression and comprehensive training schemes.

Qualifications

Proven ability to deliver high levels of customer satisfaction through effective management and leadership.
Experience in coaching, training, and developing colleagues in the moment.
Strong technical/mechanical knowledge, ideally supported by a Level 2 or Level 3 qualification in Light Vehicle Maintenance (or equivalent experience).
Solid understanding of workshop operations, diagnostics, and vehicle maintenance processes.
Bring your own set of tools and put them to great use in a busy, well‑equipped workshop.
Experience of maintaining compliance with Health & Safety standards.
Excellent verbal and written communication skills.
IT proficient, with the ability and willingness to learn in-house systems.
Strong organisational and time management skills.
Full, valid driving licence.

Responsibilities

Provide productive management and leadership to drive profitability and customer experience.
Divide time between the workshop with technicians and daily sales/customer service tasks alongside the Centre Manager.
Help drive business performance, with focus on the customer journey and long-term progression.