Assistant Manager, Amazon Fresh Stores

Amazon; Arlington Heights (IL); On-site; USD 47,000 - 83,000; Full time

Job summary

Join a forward-thinking company as an Assistant Manager in a grocery environment, where your leadership will create a vibrant store culture focused on customer obsession and trust. You'll direct daily operations, manage a dedicated team, and ensure a seamless shopping experience for customers. This role offers the chance to work in a dynamic setting, where your commitment to continuous improvement and employee engagement will be key. If you're passionate about leading teams and enhancing customer satisfaction, this is an exciting opportunity to make a significant impact.

Qualifications

• 2+ years leadership experience in retail or grocery.
• Strong verbal communication and interpersonal skills.

Responsibilities

• Manage a team of associates and drive results.
• Maintain a safe, clean, and secure environment.

Skills

Leadership

Customer Service

Problem Solving

Communication

Education

Bachelor's degree

Job description

DESCRIPTION

We are looking for an Assistant Manager who can bring Amazon's customer obsession to life in a grocery environment. You will direct day-to-day store operations and lead a team of engaged grocery associates to deliver a one of a kind shopping experience for customers. You will play a vital role in maintaining a vibrant store culture based on customer obsession, trust, respect, continuous learning, safety, and fun.

Assistant Managers are experienced in leading large teams to deliver against standard operating procedures. Assistant Managers are natural leaders who are comfortable with change and are always looking for ways to improve their operation. Assistant Managers demonstrate a strong work ethic, excellent ownership, the ability to meet deadlines, a willingness to learn new things, and a commitment to the customer and employee experience.

Key job responsibilities
- Act as the manager on duty in the store, focused on delivering results while enabling a positive customer and employee experience.
- Manage a team of associates, including relaying expectations, managing performance, providing regular feedback, and supporting career development.
- Delegate effectively to drive results in your store, including executing standard operating procedures, identifying areas of improvement, implementing solutions, and providing ongoing feedback to store employees.
- Maintain a culture of engagement by routinely listening to feedback from leaders, associates, and customers and implementing solutions to solve problems.
- Identify areas of opportunity, determine root causes, and seek support to implement solutions to continuously improve the overall performance and culture of the store.
- Maintain a safe, clean, and secure environment to ensure the security of all employees, customers, and products in your store.
- You are comfortable working in a physical environment. You have the ability to lift up to 49 pounds and be on your feet for a shift.
- Must be able to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Candidates must be at least 18 years of age.

Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.

About the team
Amazon Fresh Stores is a unique extension of Amazon.com that focuses on in-person shopping experiences throughout our grocery stores. We are passionate about creating a shopping experience that provides our customers with a wide selection, low prices and convenience. If you enjoy being both a leader and an inventor and you want to join a fast-paced, cutting-edge team that is making history and breaking new ground for Amazon's grocery stores, this is the place for you.

BASIC QUALIFICATIONS

- 2+ years leadership experience in a customer-facing retail, hospitality, or grocery environment, or 2+ years of Amazon (Blue Badge/FTE) experience, or Bachelor's degree from an accredited university.

PREFERRED QUALIFICATIONS

- 2+ years of customer-facing grocery industry experience.
- 2+ years of Amazon Fresh Stores (Blue Badge/FTE) experience.
- Strong verbal communication and interpersonal skills.
- Experience working independently in an ambiguous environment with minimal supervision.
- Demonstrated ability to use data and metrics to back up assumptions and implement effective solutions.
- Demonstrated success in problem solving and delivering results.
- Demonstrated ability to attract, hire, and develop high-performing teams.
- Passion for Amazon and committed to delighting customers.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $47,500/year in our lowest geographic market up to $82,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.