Assistant Manager II, Amazon Fresh Stores

Amazon; Morton Grove (IL); On-site; USD 53,000 - 110,000; Full time

Job summary

An established industry player is seeking an experienced Assistant Manager to lead operations at Amazon Fresh Stores. This role involves directing day-to-day activities, managing a team, and ensuring an exceptional customer experience. The ideal candidate will possess strong leadership skills and a commitment to fostering a vibrant store culture. With a focus on continuous improvement and customer obsession, this position offers the opportunity to make a significant impact in a dynamic grocery environment. Join a company that values diversity and inclusion while providing competitive compensation and benefits.

Qualifications

• 3+ years of leadership experience in retail, hospitality, or grocery.
• Strong verbal communication and interpersonal skills.

Responsibilities

• Manage day-to-day store operations and lead a team of associates.
• Maintain a safe and clean environment for employees and customers.

Skills

Leadership

Customer Service

Problem Solving

Communication Skills

Data Analysis

Education

Bachelor's degree from an accredited university

Job description

Assistant Manager II, Amazon Fresh Stores

We are looking for an experienced Assistant Manager who can bring Amazon’s customer obsession to life in a grocery environment. You will direct day-to-day store operations and lead a team of engaged grocery associates to deliver a one of a kind shopping experience for customers. You will play a vital role in maintaining a vibrant store culture based on customer obsession, trust, respect, continuous learning, safety, and fun.

Assistant Managers are experienced in leading large teams to deliver against standard operating procedures. Assistant Managers are natural leaders who are comfortable with change and are always looking for ways to improve their operation. Assistant Managers demonstrate a strong work ethic, excellent ownership, the ability to meet deadlines, a willingness to learn new things, and a commitment to the customer and employee experience.

Key job responsibilities

1. Act as the manager on duty in the store, focused on delivering results while enabling a positive customer and employee experience.
2. Manage a team of associates, including relaying expectations, managing performance, providing regular feedback, and supporting career development.
3. Delegate effectively to drive exceptional results in your store, including executing standard operating procedures, identifying areas of improvement, implementing solutions, and providing ongoing feedback to store employees.
4. Maintain a culture of engagement by routinely listening to feedback from leaders, associates, and customers and implementing solutions to solve problems.
5. Identify areas of opportunity, determine root causes, and seek support to implement solutions to continuously improve the overall performance and culture of the store.
6. Maintain a safe, clean, and secure environment to ensure the security of all employees, customers, and products in your store.
7. You are comfortable working in a physical environment. You have the ability to lift up to 49 pounds and be on your feet for a shift, up to 10 hours at a time.
8. Must be able to work a flexible schedule/shift/work area, including weekends, nights and/or holidays.

Candidates must be at least 18 years of age.

Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.

BASIC QUALIFICATIONS

1. 3+ years leadership experience in a customer-facing retail, hospitality or grocery environment or 2+ years Amazon (Blue Badge/FTE) experience, or Bachelor's degree from an accredited university.

PREFERRED QUALIFICATIONS

1. Current Assistant Manager within Amazon Fresh Stores.
2. 4+ years of customer-facing grocery industry experience.
3. Strong verbal communication and interpersonal skills.
4. Experience working independently in an ambiguous environment with minimal supervision.
5. Demonstrated ability to use data and metrics to back up assumptions and implement effective solutions.
6. Demonstrated success in problem solving and delivering results.
7. Demonstrated ability to attract, hire, and develop high-performing teams.
8. Passion for Amazon and committed to delighting customers.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $53,500/year in our lowest geographic market up to $109,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit this link.

This position will remain posted until filled. Applicants should apply via our internal or external career site.