Training Program Manager, Field Training and Support

Amazon; Chicago (IL); On-site; USD 66,000 - 143,000; Full time

Job summary

An established industry player is seeking a dynamic Training Program Manager to lead innovative training initiatives in a grocery retail environment. This role is pivotal in ensuring operational excellence and fostering a culture of growth among associates. You will drive high-impact programs, analyze data to derive actionable insights, and maintain strong stakeholder relationships. The position demands a detail-oriented individual who thrives in a fast-paced, ambiguous environment and is willing to travel extensively. Join this forward-thinking company and be part of a team that values customer obsession and continuous learning.

Benefits

Medical Benefits

401(k) Plan

Employee Discounts

Paid Time Off

Flexible Schedule

Qualifications

• 3+ years of program/project management experience required.
• Advanced knowledge of Excel and SQL is essential.

Responsibilities

• Drive impactful training programs and enhance operational excellence.
• Analyze data to improve training processes and outcomes.

Skills

Program Management

Process Improvement

Data Analysis

Stakeholder Management

Communication Skills

Problem Solving

Leadership

Education

Bachelor's Degree

Tools

Excel

SQL

Job description

Training Program Manager, Field Training and Support

We are looking for an experienced Training Program Manager to bring Amazon’s customer obsession to life in a grocery retail environment.

You will be accountable for the end-to-end execution of training programs across salaried managers and/or hourly associates. You will also be accountable for empowering salaried managers and hourly associates by delivering comprehensive training and development that drives operational excellence, fosters a culture of growth, and ensures the continued success of the Amazon Fresh.

You will play a vital role in maintaining a vibrant team culture based on customer obsession, trust, respect, continuous learning, safety, and fun.

Training Program Managers are process-driven, comfortable with a high degree of ambiguity, detail-oriented and able to think outside the box. Training Program Managers demonstrate a strong work ethic, excellent ownership, the ability to meet deadlines, a willingness to learn new things, and a commitment to the customer and employee experience.

You will travel extensively in the geos you support and must be readily available to quickly respond to unplanned issues that affect training operations. This role works on-site 5-days a week. On average overnight travel is expected to be 25%. During peaks, travel could increase to 75% -100%.

Key job responsibilities

1. Drive end-to-end high impact and high visibility programs that impact operations and the customer experience.
2. Analyze data and dive deep into processes to derive insights for enhancing programs and/or systems.
3. Write compelling business documents and drive outcomes for senior leadership at Amazon Fresh.
4. Serve as a multi-threaded leader for training and development across the Amazon Fresh network of stores. Maintain strong relationships with all key stakeholders.
5. Be an active and productive partner/liaison to Regional Managers and store teams.
6. Consult on learning strategies and effectiveness and gather feedback from the field to improve Learning & Development programs.
7. Assess employees’ needs for training and further development.
8. Influence leaders and stakeholders; demonstrate effective consulting and coaching skills, with an ability to influence in all directions and at all levels.
9. Engage multiple stakeholders and drive alignment and action towards goals.
10. Deliver results with little supervision in a dynamic and often ambiguous environment.
11. Create and maintain a culture of engagement by routinely listening to feedback from leaders, associates, and customers.
12. Maintain expertise in role by staying current on tools, process, and procedures.

Minimum Requirements

1. 3+ years of program or project management experience
2. 3+ years of defining and implementing process improvement initiatives using data and metrics experience
3. Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
4. Experience using data and metrics to determine and drive improvements
5. Experience working cross functionally with tech and non-tech teams
6. Open to 75% - 100% travel during peaks
7. 3+ years of driving end to end delivery, and communicating results to senior leadership experience
8. 3+ years of driving process improvements experience
9. Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
10. Experience building processes, project management, and schedules

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.