Assistant Manager — $70,000–$75,000/yr — Full-Time

Assemble Cinemas; Manhasset (NY); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Paid sick leave

Job summary

Assemble Cinemas in Manhasset, NY is seeking an Assistant Manager to support the Theater Manager in day‑to‑day operations and guest experience across screenings, events, and community programming. You will lead front‑of‑house operations, concessions, box office, staffing, and safety, stepping in as manager on duty when scheduled.

We value hands‑on leaders who are willing to roll up sleeves, assist with concessions, and work the floor.

Qualifications

• Prior supervisory or shift leadership experience in theater operations, hospitality, entertainment, retail, or a related guest‑focused environment preferred.
• Experience directing staff, coordinating shift responsibilities, and supporting daily operations.
• Familiarity with point‑of‑sale and ticketing systems, cash handling, and standard business tools such as email, spreadsheets, and team messaging.

Responsibilities

• Support the day‑to‑day operation of the theater, ensuring a safe, welcoming, and well‑maintained environment for guests, staff, and community partners.
• Serve as manager on duty when assigned, direct shift activities, resolve routine operational issues, and exercise sound judgment regarding matters requiring escalation to the Theater Manager.
• Coordinate guest services, concessions, box office and ticketing, usher operations, and lobby coverage during assigned shifts.
• Maintain concession readiness, product availability, cleanliness, and service quality throughout each shift.
• Supervise ticketing and register activity during assigned shifts, ensuring staff follow approved sales and cash handling procedures.
• Coordinate Projection and designated staff to confirm readiness for screenings and events.
• Support the operational execution of private rentals, special screenings, and community events
• Maintain the appearance, cleanliness, safety, and operational readiness of the facility during shifts.

Skills

Leadership

Guest service

Staff supervision

POS & ticketing

Communication

Education

High school diploma or equivalent

Tools

POS system

Ticketing systems

Job description

Experience: Movie Theater or Arts Venue Management: 2 years (Required)

About the Position

Assemble Cinemas will reopen the Manhasset Cinemas — a historic 1936 three-screen cinema in Manhasset, New York — this fall. The venue will present first-run and curated repertory programming alongside an elevated concession experience.

The Assistant Manager supports the Theater Manager in the day-to-day operation of the theater and in delivering an exceptional guest experience across all screenings, private events, and community programming. This position provides hands-on shift leadership across front-of-house operations, guest services, staffing, concessions, box office, facility readiness, and event execution. The Assistant Manager serves as manager on duty when scheduled, ensuring that staff are prepared, assigned responsibilities are completed, and screenings and events operate smoothly.

We are seeking a personable, hands-on leader — someone willing to clean, run concessions, and work the floor as needed. No role on this team is above any task, and the Assistant Manager leads by example.

Prior supervisory experience in a theater, event venue, or comparable hospitality operation is preferred for this role.

Reports to: Theater Manager | Supervises: Theater staff

Primary Responsibilities

Operational Leadership

• Support the day-to-day operation of the theater, ensuring a safe, welcoming, and well-maintained environment for guests, staff, and community partners
• Serve as manager on duty when assigned, direct shift activities, resolve routine operational issues, and exercise sound judgment regarding matters requiring escalation to the Theater Manager
• Implement established operating procedures and recommend improvements to efficiency, communication, and the overall guest experience
• Complete and verify opening and closing procedures, ensuring that the theater is ready for guests and properly secured at the end of the day
• Monitor daily operations to ensure all screenings and events begin on schedule and operate smoothly

Front-of-House Operations & Guest Experience

• Coordinate guest services, concessions, box office and ticketing, usher operations, and lobby coverage during assigned shifts
• Maintain exceptional customer service and presentation standards throughout the venue
• Respond to guest concerns and service issues, resolving situations professionally and providing appropriate service recovery within delegated authority
• Work directly in the box office, concession stand, and auditoriums as staffing and operational needs require
• Assist guests with seating, accessibility services, and general theater information

Concessions & Inventory Support

• Maintain concession readiness, product availability, cleanliness, and service quality throughout each shift
• Assist with deliveries, stocking, inventory counts, and accurate recording of waste, shortages, and product discrepancies
• Monitor stock levels and communicate replenishment needs to the Theater Manager or Operations Manager
• Follow established procedures for food preparation, product storage, rotation, expiration dates, and food safety
• Support beer and wine service upon licensure and completion of required training
• Assign shift responsibilities, coordinate breaks and staff coverage, and verify completion of service, opening, closing, and cleaning duties
• Assist with onboarding, training, and developing theater staff
• Provide ongoing coaching and feedback on guest service, operating procedures, and workplace expectations
• Maintain a collaborative, accountable, and service-oriented workplace culture
• Communicate attendance, performance, and employee concerns to the Theater Manager and support follow-through as directed

Box Office & Administrative Responsibilities

• Supervise ticketing and register activity during assigned shifts, ensuring staff follow approved sales and cash handling procedures
• Prepare register banks, reconcile assigned drawers, and complete cash reports and deposit preparation as authorized
• Process or approve refunds, voids, discounts, and other transaction adjustments within delegated authority
• Verify the accuracy of displayed showtimes, pricing, and promotions, and report discrepancies to management
• Assist with routine POS troubleshooting and promptly elevate outages or errors affecting sales or guest service
• Maintain accurate shift reports, checklists, and incident records

Projection & Presentation

• Coordinate Projection and designated staff to confirm readiness for screenings and events
• Verify that required picture, film schedules, sound, captioning, and assistive‑listening checks are completed
• Learn and perform routine projection and sound functions when trained and authorized, providing coverage as needed
• Respond promptly to presentation issues and coordinate with the Theater Manager, Projectionist, or audiovisual partner for additional support
• Assist with audiovisual setup, testing, operation, and breakdown for private screenings and special events

Events & Community Programming

• Support the operational execution of private rentals, special screenings, filmmaker conversations, school screenings, and community events
• Coordinate assigned staff coverage, guest arrival, concessions, auditorium readiness, and event cleanup
• Work with management and event hosts to follow approved plans and address on‑site needs
• Provide welcoming, professional service to community partners, event organizers, and guests

Facility Operations & Safety

• Maintain the appearance, cleanliness, safety, and operational readiness of the facility throughout each shift
• Inspect auditoriums, the lobby, restrooms, and concession areas, addressing cleaning needs and reporting maintenance concerns
• Assist directly with cleaning and auditorium turnover as needed
• Follow and reinforce established safety, security, emergency response, and incident‑reporting procedures
• Promptly communicate equipment problems, hazards, and significant incidents to the Theater Manager
• Perform additional responsibilities as directed by the Theater Manager

Qualifications

• Prior supervisory or shift leadership experience in theater operations, hospitality, entertainment, retail, or a related guest‑focused environment preferred
• Experience directing staff, coordinating shift responsibilities, and supporting daily operations
• Familiarity with point-of-sale and ticketing systems, cash handling, and standard business tools such as email, spreadsheets, and team messaging
• Working knowledge of digital projection and audiovisual systems is a plus; willingness and technical aptitude to learn required
• Exceptional customer service, communication, and interpersonal skills, with sound judgment and professionalism under pressure
• Strong organizational and problem‑solving abilities, with the capacity to manage multiple priorities in a fast‑paced environment
• A genuine commitment to the theatrical exhibition experience and to hospitality‑driven operations
• Availability to work evenings, weekends, holidays, and special events
• First aid and CPR certification is a plus
• Education: High school or equivalent preferred

Schedule

This position requires regular on‑site daytime, evening, weekend, holiday, and special event availability based on the theater's programming schedule. Vacation during the opening season and major holiday periods is limited and requires advance approval. This does not affect leave protected by law, including New York State paid sick leave.

Health insurance, All employees accrue New York State paid sick leave; eligible employees are also covered by New York State Paid Family Leave and paid prenatal leave.

Physical Demands

• Stand and walk for extended periods while supervising shifts, assisting guests, and supporting theater operations
• Sit; use hands to handle materials or operate equipment; reach with hands and arms; bend, stoop, kneel, or crouch; and use stairs as assigned duties require
• Communicate with guests and coworkers and observe screens, equipment, transactions, and surrounding conditions, with reasonable accommodation where appropriate
• Occasionally lift or move items weighing up to 60 pounds, depending on assigned essential duties, using appropriate equipment or assistance when necessary
• Follow safe lifting and equipment procedures and request assistance whenever a task cannot be performed safely

Nothing in this description requires unsafe lifting or work contrary to a lawful accommodation. Accommodation requests may be directed to the employee’s direct supervisor or another Company manager.

Any offer of employment is contingent on a post-offer background check. Criminal history is reviewed on an individual basis in accordance with New York Correction Law Article 23-A, and a criminal record does not automatically disqualify a candidate.

Assemble Cinemas is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, creed, sex, gender identity or expression, sexual orientation, national origin, age, disability, predisposing genetic characteristics, military or veteran status, marital or familial status, domestic violence victim status, citizenship or immigration status, or any other characteristic protected by federal, New York State, or local law.

If you need a reasonable accommodation to apply, interview, or perform the essential functions of this role, let us know at any point in the process and we will work with you. You can reach us at [e-mail].