Assistant Manager (3330 N Western Ave)

Altitude Chicago, LLC; Chicago (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

Altitude Chicago, LLC is seeking an Operations Supervisor to oversee shift operations, ensuring efficiency and safety. You will manage opening/closing procedures, inventory, and daily records, while guiding a frontline team to meet performance goals.

The role requires strong leadership, clear communication, and the ability to make quick decisions in a fast-paced setting, including evenings, weekends, and holidays as needed. Join a team focused on customer excellence and continuous improvement.

Qualifications

• Experience in supervisory/management roles preferred.
• Strong leadership, communication and organizational skills.
• Ability to work in fast-paced environments and make decisions under pressure.
• Customer-focused mindset and problem-solving abilities.
• Flexibility to work evenings, weekends and holidays as needed.

Responsibilities

• Oversee and manage shift operations, ensuring efficiency and effectiveness.
• Handle opening and closing procedures, including inventory management.
• Ensure compliance with policies, health and safety regulations, and quality standards.
• Supervise and support team members during shifts to maintain morale and productivity.
• Provide training and coaching to staff to enhance skills and meet performance expectations.
• Resolve conflicts or issues that arise during shifts promptly and professionally.
• Maintain a customer-focused environment by delivering excellent service and addressing complaints.
• Ensure team members follow company protocols for customer interactions.
• Monitor attendance and manage time-off requests.
• Maintain records for shift reports, employee performance and daily activities.
• Support management with inventory tracking, supply ordering and administrative tasks.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Customer focus

Job description

Description

Operational Management:

• Oversee and manage shift operations, ensuring efficiency and effectiveness.
• Handle opening and closing procedures, including inventory management.
• Ensure compliance with company policies, health and safety regulations, and quality standards.

Team Leadership:

• Supervise and support team members during shifts to maintain high morale and productivity.
• Provide training and coaching to staff to enhance skills and meet performance expectations.
• Resolve conflicts or issues that arise during shifts promptly and professionally.

Customer Service:

• Maintain a customer-focused environment by delivering excellent service and addressing complaints effectively.
• Ensure that all team members are following company protocols for customer interactions.

Administrative Duties:

• Monitoring attendance, and managing time-off requests.
• Maintain accurate records for shift reports, employee performance, and daily activities.
• Support the General Manager, AGM and Managers with inventory tracking, supply ordering, and other administrative tasks.

Requirements

• Previous experience in a supervisory or management role preferred.
• Excellent leadership, communication, and organizational skills.
• Ability to work in a fast-paced environment and make decisions under pressure.
• Strong problem-solving skills and a customer-focused mindset.
• Flexibility to work various shifts, including evenings, weekends, and holidays as needed.
• Availability to work weekends (Friday–Sunday)