Assistant Manager

Planet Fitness Franchising, LLC; Westerville (OH); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Free uniforms

Opportunity for advancement

Relocation bonus

Signing bonus

Training & development

Vision insurance

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Free food & snacks

Job summary

Planet Fitness Franchising, LLC is seeking an Assistant Club Manager to help oversee gym operations and ensure an exceptional, judgement-free member experience while driving club profitability.

The role focuses on recruiting and developing a high-performing team, delivering outstanding member service at the front desk, tours for prospective members, and maintaining a clean, well-supplied facility.

Qualifications

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite and Apple).
• Must be 18 years of age or older.

Responsibilities

• Assist in recruiting, hiring and developing a high performing staff.
• Maintain a welcoming atmosphere for members and guests with excellent service.
• Provide backup support to Club Manager and oversee staff scheduling.
• Oversee front desk activities: answering phones, member check-ins, tours.
• Ensure cleanliness and maintenance of the facility and manage supplies within budget.
• Track statistics and prepare weekly, monthly and annual reports.

Skills

Customer service

Staff supervision

Communication

MS Office & Apple

Education

High school diploma or GED

Tools

Microsoft Office

Apple devices

Job description

Benefits:

• Free uniforms
• Health insurance
• Opportunity for advancement
• Relocation bonus
• Signing bonus
• Training & development
• Vision insurance
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Free food & snacks

Job Summary

The Assistant Club Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.

Essential Duties and Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
• Assist in scheduling and supervising staff.
• Member service oversight - Ensuring staff is providing a superior customer experience at all times.
• Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).Backup support for any employee who is absent.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry
• Experience working as a Member Service Representative at Planet Fitness
• Solid supervisory, diplomacy and listening skills
• Basic computer proficiency (Microsoft Suite and Apple)
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills
• Current CPR Certification preferredTanning Operator Certification preferred
• High school diploma/GED equivalent required
• Must be 18 year of age or older

Physical Demands

• Continual standing and walking during shift
• Continual talking in person or on the phone during shift
• Must be able to occassionally lift up to 50 lbs
• Will dilute and utilize chemicals for cleaning and sanitization