Assistant Manager

Socket.dev; Butte (MT); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Training & development

Employee discounts

Job summary

Socket.dev is seeking an Assistant Manager to support gym operations and deliver a judgment-free member experience while driving financial success of the club. The role leads a team including Member Service Representatives, Trainers and Custodians, and partners with the Club Manager to maintain a welcoming atmosphere.

You will recruit and train staff, oversee front desk tasks, tours for prospective members, and ensure safety and cleanliness.

Qualifications

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.

Responsibilities

• Assist in recruiting, hiring and developing a high performing staff.
• Maintain a welcoming atmosphere and ensure superior customer service.
• Assist with staff management and provide backup to Club Manager.
• Schedule and supervise staff.
• Oversee member service and ensure exceptional customer experience.
• Resolve or escalate employee issues.
• Front desk duties: answer phones, check-ins, tours.
• Oversee cleanliness and maintenance of facility.
• Order supplies within budget.
• Track statistics and reports weekly, monthly, and annually.
• Backup support for absent employees.

Skills

Superior customer service

Staff supervision

Diplomacy & listening

Microsoft Office

Energetic & proactive

Problem solving

Education

High school diploma / GED

Job description

Benefits

• Paid time off
• Training & development
• Employee discounts

Job Summary

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club.

Essential Duties and Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
  
  • Assist in scheduling and supervising staff.
• • Member service oversight - Ensuring staff is providing a superior customer experience at all times.
• • Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including:
  
  • Answer phones in a friendly manner and assist callers with a variety of questions.
• • Check members into the system.
• • New member sign-up.
• • Take prospective members on tours.
• • Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 75 lbs.
• Will occasionally encounter toxic chemicals during shift.