Assistant Manager

Planet Fitness; Lafayette (LA); On-site; USD 35,000 - 45,000; Full time

Job summary

Planet Fitness in Lafayette, Louisiana is looking for an Assistant Manager to help oversee gym operations and ensure a superior member experience. The Assistant Manager will assist in hiring, training, and developing a high-performing staff while maintaining a welcoming atmosphere.

This role requires strong customer service skills, previous experience within the fitness industry, and current CPR certification. Candidates must be enthusiastic and energetic, with the ability to work effectively in a fast-paced environment.

Qualifications

• Experience working as a Member Service Representative at Planet Fitness.
• Current CPR Certification required.

Responsibilities

• Assist in recruiting, hiring, training a high-performing staff.
• Provide backup support to the Club Manager as needed.
• Ensure superior customer experience and member service oversight.
• Assist in overseeing cleanliness and maintenance of the facility.

Skills

Superior customer service skills

Solid supervisory skills

Basic computer proficiency (Microsoft Suite)

Strong problem resolution skills

Education

High school diploma/GED equivalent

Job description

Job Summary

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.

Essential Duties and Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
• Assist in scheduling and supervising staff.
• Member service oversight; ensuring staff is providing a superior customer experience at all times.
• Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign‑up.
• Take prospective members on tours.
• Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering supplies using a specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Provide backup support for any employee who is absent.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic.
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.