Assistant Club Manager

Planet Fitness Franchising, LLC; Columbus (OH); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Dental insurance

Employee discounts

Free uniforms

Health insurance

Training & development

Job summary

An established industry player is seeking an Assistant Club Manager to enhance gym operations and ensure a 'Judgement Free' experience for members. This role involves supporting staff management, overseeing customer service, and maintaining a clean and welcoming environment. You'll play a crucial part in recruiting, training, and developing a high-performing team while also engaging with members to ensure their needs are met. If you're enthusiastic and passionate about fitness, this is a fantastic opportunity to grow in a vibrant and supportive atmosphere.

Qualifications

• Experience in customer service, preferably in the fitness industry.
• Solid supervisory and problem resolution skills required.

Responsibilities

• Assist in recruiting and training a high-performing staff.
• Ensure superior customer service and a welcoming atmosphere.

Skills

Customer Service Skills

Supervisory Skills

Problem Resolution Skills

Basic Computer Proficiency

Enthusiasm and Energy

Education

High School Diploma/GED

Tools

Microsoft Suite

Apple Software

Job description

Benefits:

• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Training & development

Job Summary

The Assistant Club Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.

Essential Duties and Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
  
  • Assist in scheduling and supervising staff.
• Member service oversight - Ensuring staff is providing a superior customer experience at all times.
• Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including:
  
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry
• Experience working as a Member Service Representative at Planet Fitness
• Solid supervisory, diplomacy and listening skills
• Basic computer proficiency (Microsoft Suite and Apple)
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills
• Current CPR Certification preferred
• Tanning Operator Certification preferred
• High school diploma/GED equivalent required
• Must be 18 years of age or older

Physical Demands

• Continual standing and walking during shift
• Continual talking in person or on the phone during shift
• Must be able to occasionally lift up to 50 lbs
• Will dilute and utilize chemicals for cleaning and sanitization