Assistant Manager First Shift

Planet Fitness Franchising, LLC; Columbus (OH); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Training & development

Vision insurance

Dental insurance

Employee discounts

Opportunity for advancement

Wellness resources

Job summary

Planet Fitness Franchising, LLC in Columbus, OH, seeks an Assistant Club Manager to help oversee gym operations and deliver a first-class, Judgement Free member experience while driving club financial performance.

The role includes recruiting, training, scheduling, member services oversight, and ensuring cleanliness and readiness of facilities. This position requires strong leadership, customer service, and problem-solving abilities with a focus on a welcoming atmosphere.

Qualifications

• Customer service experience in fitness preferred.
• Experience as Member Service Representative at Planet Fitness.
• Supervisory, diplomatic and listening skills.
• Proficient with Microsoft Office and Apple products.
• Energetic, hardworking and enthusiastic.

Responsibilities

• Assist in recruiting, hiring, and developing staff.
• Maintain welcoming atmosphere and ensure top customer service.
• Provide backup support to Club Manager and oversee staff scheduling.
• Oversee front desk activities, check-ins, and tour new members.
• Resolve employee issues and escalate when needed.
• Assist with member questions, tours, and requests.
• Ensure cleanliness and maintenance of facility.
• Assist in ordering supplies and budgeting for the club.
• Track weekly, monthly, and annual statistics and reports.
• Provide backup coverage for absent employees.

Skills

Superior customer service

Supervisory skills

Listening skills

Computer proficiency

Energetic

Problem solving

CPR certification

Tanning certification

Age 18+

Education

High school diploma/GED

Job description

Benefits

• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance
• Wellness resources
• Dental insurance
• Employee discounts

Job Summary

The Assistant Club Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.

Essential Duties and Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
  
  • Assist in scheduling and supervising staff.
• • Member service oversight - Ensuring staff is providing a superior customer experience at all times.
• • Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including:
  
  • Answer phones in a friendly manner and assist callers with a variety of questions.
• • Check members into the system.
• • New member sign-up.
• • Take prospective members on tours.
• • Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry
• Experience working as a Member Service Representative at Planet Fitness
• Solid supervisory, diplomacy and listening skills
• Basic computer proficiency (Microsoft Suite and Apple)
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills
• Current CPR Certification preferred
• Tanning Operator Certification preferred
• High school diploma/GED equivalent required
• Must be 18 year of age or older

Physical Demands

• Continual standing and walking during shift
• Continual talking in person or on the phone during shift
• Must be able to occassionally lift up to 50 lbs
• Will dilute and utilize chemicals for cleaning and sanitization