Assistant Manager

Ben & Jerry's Connecticut; West Hartford (CT); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Free ice cream

Flexible schedules

Paid leadership training

Job summary

Ben & Jerry's Connecticut is seeking an Assistant Manager to lead the shop floor, coach the team, and solve problems in real time to ensure every guest leaves with a smile.

In this hands-on role, you will manage cash, inventory, and scheduling, while modeling friendly, efficient service. This position offers a growth path toward becoming Shop Manager with leadership training and community involvement.

Qualifications

• Leadership or supervisory experience in food service or retail.
• Clear, respectful communication under pressure.
• Reliability with a positive attitude and ownership of results.

Responsibilities

• Lead and support scoopers and shift leads on busy rushes and slower periods.
• Oversee daily operations including cash handling, inventory, scheduling, and opening/closing the shop to standards.
• Set and model high guest service expectations on every shift.

Skills

Leadership

Communication

Reliability

Growth mindset

Team development

Job description

Company Overview

We are a values-driven ice cream shop focused on creating outstanding guest experiences, supporting our community, and building a culture our team is genuinely proud to be part of. Every shift is about more than just scooping ice cream – it is about making someone’s day a little sweeter.

The Opportunity

As an Assistant Manager, you will be a key leader in the shop, running day-to-day operations while developing and motivating your team. This is a hands-on role where you will be on the floor, leading by example, solving problems in real time, and ensuring every guest has a great experience.

This position is a strong step for someone who wants to build leadership skills, take on more responsibility, and grow toward becoming a Shop Manager.

What You'll Do

• Lead, coach, and support scoopers and shift leads during both busy rushes and slower periods, keeping the team focused and energized.


• Oversee daily operations, including cash handling, inventory checks, scheduling, and opening/closing the shop to company standards.


• Set and model high expectations for friendly, efficient, and memorable guest service on every shift.


• Train and develop team members so they build skills, confidence, and a strong sense of teamwork and accountability.


• Represent the shop in the community, support events and promotions, and step up to run the shop when the Shop Manager is out.

What Success Looks Like

• Within your first few months, you are confidently running shifts end-to-end, handling cash and inventory accurately, and keeping operations smooth and organized.


• Your team feels supported, understands expectations for performance and service, and looks to you for guidance, feedback, and problem-solving.


• Guest feedback is consistently positive, with any issues resolved quickly, professionally, and with a focus on turning experiences around.


• You actively contribute ideas to improve processes, grow sales, and strengthen team culture, clearly preparing yourself for future Shop Manager responsibilities.

What We're Looking For

• Previous leadership or supervisory experience, ideally in food service or retail, where you have led shifts or small teams.


• Clear, respectful communication skills and the ability to stay calm, organized, and solutions-focused under pressure.


• Reliability, a positive attitude, and a strong sense of ownership for results, from guest satisfaction to team performance.


• A genuine drive to grow, take on more responsibility, and help others develop their skills and confidence.

Compensation And Benefits

• $20–24 per hour (including tips).


• Free ice cream.


• Flexible schedules.


• Paid leadership training and a real growth path toward Shop Manager.