Assistant Manager

Ontario Trillium Foundation; University Heights (OH); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Flexible Schedule

Health Insurance

Cash tips to take home daily

Aggressive Pay

Free Specialty Beverage/Meal during shift

Discounts even when you're not working

Job summary

Ontario Trillium Foundation is looking for an Assistant Manager in University Heights, Ohio. The ideal candidate will support Restaurant Managers in fostering a dedicated team, ensuring exceptional guest experiences, and driving sales. Responsibilities include coaching team members, monitoring performance, and implementing operational standards. Candidates must possess strong interpersonal skills and previous supervisory experience in a restaurant or retail setting. The position offers a flexible schedule and various benefits, including health insurance and cash tips.

Qualifications

• Experience in restaurant, retail, or supervisory roles is preferred.
• Must be dependable and passionate about providing great guest experiences.
• Ability to communicate effectively in English, both verbally and in writing.

Responsibilities

• Support Restaurant Managers in developing a dedicated team.
• Foster a team environment, providing coaching and feedback.
• Hold guests as the highest priority and role model exceptional guest service.
• Drive sales and control costs through effective execution of standards.

Skills

Passion for people

Dependability

Able to clearly express oneself verbally and in writing (English)

Math and financial management

Restaurant, retail, or supervisory experience

At least 19 years of age (where applicable)

Job description

Assistant Managers support Restaurant Managers in their efforts to develop a team of dedicated people delivering great guest experiences and profitable top line sales.

Benefits

• Flexible Schedule, No late nights
• Health Insurance
• Cash tips to take home daily
• Aggressive Pay
• Free Specialty Beverage/Meal during shift
• Discounts even when you're not working
• Room to grow from within as many new locations are in development currently or the existing ones

Responsibilities

Team Environment

• Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively.
• Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the Restaurant Manager.
• Support development of team members through effective cross training, deployment, and delegation of responsibilities. Hold team members accountable for their behavior and performance, addressing concerns promptly.

Operations Excellence for Guest Satisfaction

• Hold guests as highest priority and role model exceptional guest service. Assist Restaurant Manager in promoting an environment where there is a sense of urgency to satisfy guests.
• Ensure Brand standards and systems are executed. Monitor team performance to ensure quality, service, and cleanliness standards are met at all times. Complete all required training including ServSafe® certification.

Profitability

• Drive sales through effective execution of restaurant standards and marketing initiatives. Delegate and lead processes to control labor costs, food costs, and cash.
• Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness. Work with Restaurant Manager to assess restaurant, develop action plans to target opportunities, and implement plans designed to achieve goals. Comply with all restaurant, Brand, and franchisee policies.

Qualifications

Skills

• Passion for people
• Dependability
• Able to clearly express oneself verbally and in writing (English)
• Math and financial management
• Restaurant, retail, or supervisory experience
• At least 19 years of age (where applicable)

Required Competencies

• Guest Focus – anticipate and understand guests’ needs and exceed their expectations.
• Passion for Results – set compelling targets and deliver on commitments.
• Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.
• Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.
• Conflict Management – use interpersonal skills to confront tough issues and resolve disagreements constructively.
• Developing Direct Reports and Others – provide honest feedback to team members, actively coaching and supporting them to achieve personal and professional goals.