Assistant Manager

Ontario Trillium Foundation; Rincon (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

Ontario Trillium Foundation is seeking an Assistant Manager in Rincon, Georgia. In this role, you'll support Restaurant Managers in developing a dedicated team that delivers excellent guest experiences and drives profitability. Responsibilities include fostering a respectful team environment, ensuring guest satisfaction, and controlling labor and food costs. The ideal candidate will have strong communication skills and a focus on team performance. This position offers competitive pay, including tips.

Qualifications

• Proven ability to create a respectful team environment.
• Effective communication and conflict resolution skills.
• Focus on guest satisfaction and operational excellence.

Responsibilities

• Promote a team environment by coaching and recognizing achievements.
• Ensure guest satisfaction and compliance with brand standards.
• Drive sales and manage costs effectively.

Job description

Assistant Managers support Restaurant Managers in their efforts to develop a team of dedicated people delivering great guest experiences and profitable top line sales.

Responsibilities Include:

Team Environment - Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively. Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the Restaurant Manager. Support development of team members through effective cross training, deployment, and delegation of responsibilities. Hold team members accountable for their behavior and performance, addressing concerns promptly.

Operations Excellence for Guest Satisfaction - Hold guests as highest priority and role model exceptional guest service. Assist Restaurant Manager in promoting an environment where there is a sense of urgency to satisfy guests. Ensure Brand standards and systems are executed. Monitor team performance to ensure quality, service, and cleanliness standards are met at all times. Complete all required training including ServSafe® certification.

Profitability - Drive sales through effective execution of restaurant standards and marketing initiatives. Delegate and lead processes to control labor costs, food costs, and cash. Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness. Work with Restaurant Manager to assess restaurant, develop action plans to target opportunities, and implement plans designed to achieve goals. Comply with all restaurant, Brand, and franchisee policies.

Up to pay includes tips.