Assistant Manager

Hunter Super Techs - TurnPoint; Town of Clay (NY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Weekly pay

Career growth

Debt-free education

Life balance

Health benefits

EAP

Uniforms & tools

401(k) match

Job summary

Valvoline Instant Oil Change is hiring an Assistant Service Center Manager in Liverpool, NY. You will be the right hand of the Service Center Manager, leading a high-performance team, supervising hourly staff, and ensuring policies are followed while delivering a fast, friendly guest experience.

You will manage floor operations, training, scheduling, inventory assistance, audits, and safety, open/close shifts, and develop your team to grow into a Service Center Manager role within 12 months.

Qualifications

• 1 year of supervisory experience required (coaching, training, and supervising a team).
• Customer service mindset and loyalty-building abilities.
• Experience using KPI data to monitor performance and identify improvements.
• Schedule flexibility; weekend availability likely, but no late nights/holidays.

Responsibilities

• Perform oil changes and educate guests on maintenance needs.
• Supervise daily service-center operations and train new team members.
• Build loyalty through excellent customer service and efficient processes.
• Develop and maintain weekly work schedules for staff and ensure coverage.
• Assist with inventory and scheduling of orders.
• Participate in store audits (safety, performance, culture) and maintain a clean, safe environment.
• Open and close the service center following safety protocols.
• Lead and train the team to optimize development.

Skills

Supervisory experience

Customer service mindset

KPI data

Scheduling

English fluency

Education

High School Diploma or equivalent

Job description

Location

7855 Oswego Rd, Liverpool, NY, 13090 JOB LOCATION: 7855 Oswego Rd, Liverpool NY 13090

Role Overview

When you join us as an Assistant Service Center Manager, you are the right hand of the Service Center Manager. You are responsible for taking the lead in helping build a high-performance team capable of differentiating Valvoline Instant Oil Change’s (VIOC) service experience from all other providers. In addition to working on cars and taking care of our guests, you will advise, train, and supervise hourly employees and ensure company policies and procedures are executed consistently.

Responsibilities

• Perform oil changes and additional car maintenance services, educate guests on vehicle maintenance requirements and ensure that recommended services are reviewed
• While working on the floor, supervise daily operations of the service center and train new team members
• Build trust and win repeat, loyal customers by working with your team to ensure excellent customer service through Valvoline’s quick, easy, trusted process
• Develop and maintain efficient weekly work schedules for employees, ensuring optimal coverage, managing schedule conflicts and following labor laws
• Assist with inventory process, ensuring appropriate product levels and scheduling orders
• Assist with store audits (ex. Safety, performance, culture). Help maintain a clean, well-organized service center and facilitate a safe and secure working environment
• Open and close the service center, ensuring all safety and security protocols are followed
• Lead, and train the team to optimize their development

Benefits

• Compensation: Weekly pay of $22.00 per hour
• Career Acceleration: Hands-on training for the potential to become a Service Center Manager within 12 months.
• Debt-Free Education: 13 paid credit hours/year at WilmU, covering part-time enrollment over two semesters, and access to a free online university.
• Life Balance: No late-night hours, holidays off, paid time-off availability, and back-up child and elder care.
• Health Benefits: Medical, dental, and vision, plus prescription drug coverage with Health Savings Account contributions.
• Employee Assistance Program (EAP): Quick, free, and confidential well-being support for all areas of life, including personal and work relationships, family, mental health, and legal issues.
• Employee Perks: Company-provided uniforms and tools, 50% discount on VIOC automotive services, and 401(k) savings plans with a 100% match up to 5%.

Qualifications

• 1 year of supervisory experience required (coaching, training, and supervising a team), preferably in a retail or service-related environment
• Customer service mindset and demonstrated ability to build loyalty while following company procedures
• Experience in a fast-paced environment and history of making sound judgements under pressure
• Experience using KPI data to monitor performance, trends, and identify areas for improvement
• Schedule flexibility (Weekend availability is likely, but we ensure you don’t work late nights or holidays)
• English fluency in reading, writing, and speaking
• High School Diploma or equivalent

Physical/Other Requirements

• Stand for up to 8 hours, climb stairs, and occasionally lift up to 50 pounds
• Crouch, bend, twist, and work with your hands above your head
• Be comfortable working in a non-climate-controlled environment

Terms & Conditions

*Terms and conditions apply, and benefits may differ depending on location.

Equal Opportunity Employer Statement

Valvoline is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email [e-mail] to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.