Assistant Manager

Planet Fitness - UT Pilzer Group; South Jordan (UT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Fixed Schedule

Black Card Membership

Paid time off

Wellness resources

Job summary

Planet Fitness - UT Pilzer Group is seeking an Assistant Manager to help oversee gym operations to ensure a Judgment Free member experience and club profitability.

Responsibilities include hiring and developing staff, managing front desk activities, member tours, and maintaining a welcoming atmosphere. CPR certification and a high school diploma are required, with 18+ age minimum.

Qualifications

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 year of age or older.

Responsibilities

• Assist in recruiting, hiring and developing staff including Member Service Representatives, Trainers and Custodians.
• Help maintain a welcoming atmosphere and ensure staff follow superior customer service guidelines.
• Provide backup support to Club Manager; schedule and supervise staff.
• Oversee front desk activities: answer phones, check members in, sign-ups and tours.
• Ensure a superior member experience and resolve or escalate employee issues as needed.
• Oversee cleanliness and maintenance of the facility and manage supplies within budget.
• Track statistics and prepare weekly, monthly and annual reports.
• Provide backup coverage for absent employees.

Skills

Superior customer service

Supervisory

Diplomacy

Listening

Microsoft Office

People management

Education

High school diploma / GED

CPR Certification

Tools

Microsoft Suite

Job description

Benefits

• Fixed Schedule
• Black Card Membership
• Paid time off
• Wellness resources

Job Summary

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.

Essential Duties and Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
  
  • Assist in scheduling and supervising staff.
• • Member service oversight - Ensuring staff is providing a superior customer experience at all times.
• • Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including:
  
  • Answer phones in a friendly manner and assist callers with a variety of questions.
• Involved in all front desk related activities including:
  
  • Check members into the system.
• Involved in all front desk related activities including:
  
  • New member sign-up.
• Involved in all front desk related activities including:
  
  • Take prospective members on tours.
• Involved in all front desk related activities including:
  
  • Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 year of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.