Assistant Manager

Planet Fitness; Dalton (GA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading fitness center located in Dalton, Georgia, is seeking an Assistant Manager to oversee gym operations and deliver an exceptional member experience while ensuring the club's success. The role involves recruiting and training a high-performing team, maintaining a welcoming atmosphere, and ensuring excellent customer service. Qualified candidates should have strong customer service skills, experience in the fitness industry, and relevant certifications. Join us to promote a positive gym culture in a supportive environment.

Qualifications

• Previous experience in the fitness industry is preferred.
• Must be 18 years of age or older.
• Hard working, enthusiastic, and energetic personality.

Responsibilities

• Assist in recruiting and training staff.
• Maintain a welcoming atmosphere for members.
• Provide backup support to Club Manager.
• Ensure staff provides superior customer experience.
• Oversee cleanliness and maintenance of facility.

Skills

Superior customer service skills

Solid supervisory skills

Diplomacy skills

Listening skills

Basic computer proficiency (Microsoft Suite)

Education

High school diploma/GED equivalent

Current CPR Certification

Job description

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.

Essential Duties and Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
• Assist in scheduling and supervising staff.
• Member service oversight - Ensuring staff is providing a superior customer experience at all times.
• Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

Qualifications / Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.