Assistant Manager

Planet Fitness Franchising, LLC; Butte (MT); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Training & development

Employee discounts

Job summary

Planet Fitness Franchising, LLC is seeking an Assistant Manager to help oversee gym operations and deliver a premium, judgment-free member experience. The role supports Club Manager, recruits and trains staff, and ensures clean, welcoming facilities.

A strong focus on customer service, supervision, and operational efficiency is essential for success. The position requires CPR certification, a high school diploma or GED, and the ability to lead tours, sign up new members, and manage front desk

Qualifications

• Superior customer service skills required.
• Experience supervising staff and maintaining a welcoming atmosphere.
• Basic computer proficiency including MS Office applications.
• Hard working, energetic, with strong problem resolution skills.
• Current CPR certification is required.

Responsibilities

• Assist in recruiting, hiring, training and developing staff.
• Maintain a welcoming atmosphere and ensure top customer service.
• Provide backup support to Club Manager; schedule and supervise staff.
• Oversee front desk activities, answer phones and check members in.
• Sign up new members and conduct tours for prospective members.
• Handle member requests, issues and questions; maintain cleanliness.
• Assist with ordering supplies and tracking reports; manage budget.
• Back up for absent employees as needed.

Skills

Customer service

Supervisory skills

Communication

Computer proficiency

Work ethic

Problem solving

Education

High school diploma/GED

Tools

Microsoft Office

Job description

Benefits:

• Paid time off
• Training & development
• Employee discounts

Job Summary

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club.

Essential Duties and Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
  
  • Assist in scheduling and supervising staff.
• • Member service oversight - Ensuring staff is providing a superior customer experience at all times.
• • Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including:
  
  • Answer phones in a friendly manner and assist callers with a variety of questions.
• • Check members into the system.
• • New member sign-up.
• • Take prospective members on tours.
• • Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 75 lbs.
• Will occasionally encounter toxic chemicals during shift.