Assistant Manager

Wheelcare Express, Inc; San Leandro (CA); On-site; USD 55,000 - 80,000; Full time

Job summary

Wheelcare Express, Inc is seeking an Assistant Manager to supervise day-to-day operations in our NEMT service area in California. You will coordinate with medical facilities, clients, and internal staff to ensure on-time transportation and strong customer care.

The role requires empathy for diverse clients, including children, seniors and medically vulnerable individuals, and the ability to thrive in a fast-paced environment with strong communication skills.

Qualifications

• Experience in Transportation Management or related field preferred.
• Prior experience in a leadership role such as Branch Manager or Office Manager preferred.
• Proficiency with MS Word, Excel and smartphone apps.

Responsibilities

• Oversee and maintain efficient daily operations in the service area.
• Assist HR with recruiting, hiring, training, and supporting new employees.
• Ensure effective communication with medical partners, facilities and clients.
• Manage Drivers, Dispatchers, and Schedulers.
• Monitor routes and field operations for safety and schedule adherence.
• Coordinate with billing and accounting for revenue cycle support.
• Prepare operational documentation per company policy.
• Support compliance and audit readiness.
• Contribute to regional growth and expansion initiatives.
• Prepare operational and performance reports for management.

Skills

Transportation Management

Leadership

Customer service

Communication

Tools

MS Word

Excel

MediRoutes

Symed

Job description

Assistant Manager Job Description

Our NEMT company is hiring an Assistant Manager to oversee day-to-day operations. This role is responsible for coordinating with medical facilities, clients, and internal staff to ensure on-time medical transportation. Candidates must demonstrate empathy and understanding toward clients, including children, seniors, and individuals with disabilities, chronic illness, or limited mobility.

If you thrive in a fast-paced environment, are computer-savvy, and have experience in transportation or dispatch operations, we would like to hear from you.

Key Responsibilities

• Oversee and maintain efficient daily operations in assigned service area
• Help HR to recruit, hire, train, and support new employees
• Provide effective communication and customer service internally and with medical partners, facilities, and clients
• Manage office personnel including Drivers, Dispatchers, and Schedulers
• Monitor routes and field operations to ensure safety, schedule adherence, and service standards
• Coordinate with billing/accounting teams to support accurate and timely revenue cycle management
• Prepare and maintain operational documentation per Company policy
• Support compliance and audit readiness
• Contribute to regional growth and expansion initiatives
• Prepare operational and performance reports for management

Qualifications

• Experience in Transportation Management or related field preferred
• Prior experience as a Branch Manager, Office Manager, or similar leadership role strongly preferred
• Proficiency in MS Word, Excel, and smartphone applications
• Experience with MediRoutes and Symed software preferred (not required)
• Ability to prioritize multiple tasks in a fast-paced, changing environment
• Strong written and verbal communication skills
• Demonstrated customer service mindset and professionalism
• Ability to work with diverse populations including pediatric, senior, and medically vulnerable individuals