Assistant Manager

Poke House; San Mateo (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Compensation

Annual Raises

Flexible Scheduling

Employee Meal Program

Referral Bonuses

We promote from within

Job summary

Poke House is seeking a reliable, energetic restaurant manager in California to lead the store team, maintain high service standards, and ensure smooth daily operations. You will oversee training, scheduling, inventory, and guest experience while upholding company policies and regulatory requirements.

The role requires a minimum of 1 year management experience, 21+ years old, and open availability including nights and weekends. Serv Safe certification is provided within 90 days by Poke House.

Qualifications

• Restaurant management experience is required.
• Must be at least 21 years old.
• Commit to working at least 5 days a week (Full Time, 80 hours per pay period) plus overtime if needed.
• Manager Serv Safe certification paid by Poke House (within 90 days of employment).
• Open and flexible availability including nights, weekends, and holidays.

Responsibilities

• Lead a team and maintain positive working relationships with all staff.
• Publish weekly schedules.
• Conduct and send weekly reports to Regional Manager on sales, labor, and store progress.
• Oversee employee training and, when necessary, termination with guidance of Regional Manager.
• Enforce sanitary practices and maintain cleanliness of kitchen and dining areas.
• Ensure compliance with standards, policies, laws, and ordinances.
• Perform product quality checks and maintain food quality.
• Assist in vendor and inventory ordering and ensure positive guest experience.
• Assist Store Manager with quarterly performance evaluations and monthly store meetings.

Skills

Team leadership

Customer service

Communication

Operational standards

Job description

The ideal Poke House candidate will:

• Be a reliable, energetic, and motivated individual
• Have a cheerful, friendly, and enthusiastic attitude and display a positive approach to all assignments
• Love to help and serve customers and possess exceptional customer service skills
• Have the ability to lead a team and maintain positive working relationships with all team members
• Have the ability to maintain a professional appearance at all times
• Be able to adapt to a fast-paced work environment with changing customer volume levels
• Have the ability to speak clearly, listen attentively, and follow instructions
• Have a complete understanding of all Poke House rules and regulations

Expectations & Responsibilities:

• Ability to handle conflict
• Ability to work a rotating schedule as needed
• Ability to cover shifts due to call-offs
• Ability to remain calm under pressure and stressful situations
• Make and publish schedules every week
• Conduct and send Weekly Reports to the Regional Manager regarding sales, labor, and progress of the store
• Oversee employee training, and, when necessary, termination of employees with the guidance of the Regional Manager.
• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
• Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
• Conduct product quality checks by taste testing and inspecting food to ensure the quality of food is consistent and up to standards
• Maintain a professional restaurant image such as proper staff presentation and appearance standards.
• Assist in vendor and inventory ordering of products.
• Ensure a positive guest experience.
• Assist Store Manager with completing employee quarterly performance evaluations
• Announce operational and procedural changes
• Assist Store Manager in conducting monthly store meetings

Requirements:

• At least 1 year of restaurant management experience(References will be requested)
• At least 21 years of age (Assistant Manager)
• Commit to working at least 5 days a week | Full Time (80 hours per pay period) + overtime if needed
• Be able to communicate in the primary language(s) of the work location
• Manager Serv Safe certification paid for by Poke House(Within 90 days of employment)
• Open and flexible availability (variable hours/days, including nights, weekends, and holidays, as needed)
• Physical requirements: Long periods of standing, walking, and lifting (up to 25 lbs)

Poke House Perks:

• Competitive Compensation
• Annual Raises
• Flexible Scheduling
• Employee Meal Program
• Referral Bonuses
• We promote from within | All Corporate employees were promoted from in-store positions!

Job Type: Full-time

At Poke House, our mission is to capture California’s adventurous spirit in our tasty, modern poke while supporting local small businesses and preserving the environment. We work hard to craft each delicious poke bowl and ensure that the quality of our ingredients are always top grade. Our sushi-grade fish is delivered daily, and our fruits and vegetables are locally sourced, prepared fresh every day, and organic when possible. From construction to consumption, we are committed to being environmentally conscious.