Quick Service Restaurant Trainer

Poke House; San Jose (CA); Vor Ort; USD 60.000 - 85.000; Vollzeit

Zusammenfassung

Poke House is seeking a full-time Trainer based in San Jose, CA to lead pre-opening training and support new franchise launches. This role acts as the bridge between brand standards and real-world execution, guiding owners and teams through onboarding, training, and ongoing development.

You will travel domestically for up to 3–4 weeks at a time, ensuring operational readiness and adherence to brand guidelines.

Qualifikationen

• Leadership and coaching abilities to guide franchise owners and teams.
• Clear communication for training materials and presentations.
• Solid understanding of high-volume foodservice operations and brand standards.
• Willingness to travel domestically for weeks at a time.
• Experience in developing and delivering training programs is a plus.

Aufgaben

• Lead pre-opening training for new franchise locations.
• Act as on-the-ground resource during store launches.
• Facilitate ongoing team training post-opening.
• Collaborate with departments to build training schedules and materials.
• Ensure locations meet company standards before opening.
• Coach staff on service, safety, and operational controls.
• Provide feedback to help improve training and operations.
• Support operators after launch.

Kenntnisse

Leadership and coaching

Communication skills

Operations in foodservice

Training delivery

Travel readiness

Jobbeschreibung

About Us

Poke House is a fast-growing quick service restaurant (QSR) brand entering an exciting new phase—franchising! With strong roots in quality food and exceptional customer service, we’re now expanding our family through dedicated, passionate partners. That’s where you come in.

Position: Trainer

Location: San Jose, CA (Home base)

Travel: Required for up to 3-4 weeks at a time (domestic travel to new locations)

Job Type: Full-time | Exempt

About the Role

As our Trainer, you will play a critical role in ensuring new locations and their teams are fully equipped to operate successful locations. You'll lead pre-opening training for new location owners, serve as an on-the-ground resource during store launches, and help facilitate team training during and post-opening. You’ll be the bridge between brand standards and real-world execution—delivering our mission through leadership, consistency, and hands-on support.

Key Responsibilities

• Conduct comprehensive training sessions for new franchise owners on brand standards, policies, and day-to-day operations


• Collaborate with internal departments to develop training schedules and materials


• Support the initial store opening by facilitating employee onboarding and in-store training


• Ensure new locations are operationally ready and meet company standards before opening


• Coach trainees on best practices in service, safety, team leadership, and financial controls


• Maintain up-to-date knowledge of company policies and operational procedures


• Provide feedback to the corporate team on training improvements and operational insights


• Serve as an ongoing resource for operators post-launch


• Strong knowledge of food products


• Review operational KPIs for applicable locations

What We’re Looking For (Requirements)

• Strong understanding of operational workflows in a high-volume foodservice environment


• Proven ability to lead, coach, and motivate both franchise owners and frontline team members


• Excellent communication and presentation skills


• Detail-oriented with strong organizational and time management skills


• Comfortable with frequent travel and extended time on the road (up to 3-4 weeks at a time)


• Adaptable, proactive, and passionate about growing a brand

Bonus Points If You Have (Preferred)

• 3+ years of experience in restaurant operations and training (QSR/franchise experience preferred)


• Experience launching new locations


• Background in instructional design or training program development


• Bi-lingual (Spanish or another language commonly spoken in the QSR workforce)

Why Join Us?

• Be a foundational part of our expansion journey


• Work closely with leadership in a collaborative and high-impact role


• Travel and meet passionate franchisees building their dream


• Competitive compensation, travel benefits, and career growth opportunities


• Covered meals during travel

At Poke House, our mission is to capture California’s adventurous spirit in our tasty, modern poke while supporting local small businesses and preserving the environment. We work hard to craft each delicious poke bowl and ensure that the quality of our ingredients are always top grade. Our sushi-grade fish is delivered daily, and our fruits and vegetables are locally sourced, prepared fresh every day, and organic when possible. From construction to consumption, we are committed to being environmentally conscious.