Assistant Manager

The Lash Lounge; Sacramento (CA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Salaire en fonction de l'expérience

Plan de bonus annuel

Extensions de cils gratuites et autres services

Remises sur les produits de détail

Job summary

The Lash Lounge, un salon de premier plan pour les extensions de cils, recherche un Assistant Salon Manager à Sacramento. Le candidat idéal doit avoir une expérience en ventes et en gestion, en plus de compétences exceptionnelles en service à la clientèle. Ce poste impliquera également la gestion d'une équipe dynamique et la mise en œuvre de stratégies de marketing efficaces pour stimuler les ventes et les interactions clientes. La culture d'entreprise est axée sur la motivation et l'excellence du service.

Qualifications

• Expérience en gestion d'employés est requise.
• Expérience en ventes, de préférence dans un salon ou un spa.
• Compétences exceptionnelles en service à la clientèle et informatique.

Responsibilities

• Améliorer les ventes et la satisfaction client.
• Gérer l'équipe de styliste et de réceptionniste.
• Mener les activités de marketing et surveiller les performances.

Skills

Gestion des employés

Ventes au front desk

Service à la clientèle

Compétences en marketing

Education

Diplôme en gestion des affaires ou domaine similaire

Job description

We are looking for a highly motivated and experienced Assistant Salon Manager for The Lash Lounge in Sacramento.

Who we are:

The Lash Lounge is the premier salon for lash extensions in the United States. Founded in Dallas, TX, The Lash Lounge offers a complete menu of services including tinting, threading, perming, and more. We take pride in consistently creating an inviting atmosphere with a focus on an exceptional guest experience.

Who we want on our team:

We are looking for an Assistant Salon Manager for our busy Sacramento salon. You will report directly to the Salon Manager, and your focus will be on providing excellent customer service to all our guests and staff, helping to manage our growing team of Front Desk Associates and Stylists, and cultivating a positive and fun work environment. You will be highly focused on sales, managing company goals, and training our staff in selling memberships and retail.

Previous Membership Sales and Management experience is required.

Benefits:

• Salary commensurate with experience
• Annual Bonus Plan
• Free lash extensions and all other salon services
• Discounts on retail products

Responsibilities:
Your focus will be on improving sales, directly with front desk coverage, and indirectly via observing and coaching team members, identifying opportunities, and capitalizing on sales. You will also lead the Marketing activities for both salons using our branded marketing tools and platforms, online, in-salon and through official business partnerships. The Key Performance Indicators (KPI’s) for the role include the following, and may be updated based on performance and business needs. There may be opportunities to directly manage front desk & stylist resources (depending on experience).

• Salon Occupancy
• Lead Conversions
• Re-bookings (guest satisfaction)
• Membership Sales
• Retail Sales
• Upgraded experiences Sales
• Social Media Followers (marketing)
• Online Ratings (marketing)

Required Skills:

• Experience managing employees
• Experience with front desk sales, preferably in salon, spa, or membership businesses
• Exceptional customer service and computer skills, MindBody Online experience is a plus
• College Degree in Business Management or another relatable field is preferred
• You must be legally eligible to work in the United States with reliable transportation

If you are sales driven, if you get excited about motivating your staff and building a winning culture, and you love working in a high-end spa-like setting, then apply now