Assistant Manager

AEG Vision; Raytown (MO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Life/STD/LTD

Vision Service Plan

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Full-time benefits

Job summary

AEG Vision in Raytown, MO is seeking an Assistant Manager to support daily store operations and supervise staff on the sales floor. You will assist the Opticians with sales, troubleshoot issues, and help resolve customer service concerns while ensuring policies and standards are followed.

The role involves managing patient flow, coordinating with technicians, and participating in hiring and disciplinary processes. Experience in optics and strong customer service skills are preferred.

Qualifications

• High school diploma or equivalent required or ABO certification preferred.
• Experience in optical retail and customer service is expected.
• Management experience is a plus but not required.

Responsibilities

• Resolves customer service issues and refunds to patients; signs off on spectacle remakes.
• Monitors patient flow (appointments and walk-ins) to keep the practice on schedule.
• Assist technicians and staff with sales, troubleshooting, and store responsibilities.
• Support interviewing and selection of new staff; participate in disciplinary actions if needed.
• Provide ongoing feedback and training to employees; lead staff meetings with the Practice Manager.

Skills

Interpersonal skills

Customer service

Computer literacy

Data entry

Organizational skills

Communication skills

Analytical thinking

Conflict resolution

Physical stamina

Education

High school diploma or equivalent

ABO Certification preferred

Job description

Assistant Managers supports the Practice Managers in overseeing all day-to-day store operations. They supervise all practice employees, ensuring AEG policies and procedures are followed, standards are enforced, and all patients’ needs are met. An Assistant Manager works on the sales floor and assists the Opticians with sales and troubleshooting and helps resolve customer service issues.

#14653

Raytown, Missouri, USA

Full-time

Job Description

• Resolves customer service issues/complaints regarding products and/or services; issues refund to patients; Signs off on spectacle remakes
• Monitors patient flow (appointments and walk-ins), ensuring on-time practice performance
• Helps move patients though without disruptions, communicates with the Technicians regarding schedule, and checks in on patients in the lobby
• Monitors associates break times, ensuring everyone receives breaks as required by law and company policy
• Participates in interviewing and selection of new practice employees
• Participates in employee disciplinary actions if necessary
• Documents any employee relations issues, escalates to Practice Manager or HR as appropriate
• Resolves conflict between associates, escalates to Practice Manager or HR as appropriate.
• Together with Practice Manager, organized and leads staff meetings
• Provides ongoing feedback to employees
• Facilitates training for new team members
• Demonstrates cost awareness and makes suggestions on improving store’s efficiency
• Monitors associates opening and closing duties, ensuring store is clean, organized, and well-stocked
• Once a year, or as necessary, participates in store inventory
• Other duties as assigned by the Practice Manager

Requirements

Education

• High school diploma or equivalent
• ABO Certification preferred but not necessary

Experience

• Extensive optical experience required
• Experience with customer service and/or sales
• Management experience preferred

Knowledge, Skills, Abilities, And Other Characteristics

• Excellent interpersonal and customer service skills
• Computer literacy and data entry
• Ability to read and understand basic financial statements
• Strong organizational skills and attention to detail
• Strong communication skills (verbal and written)
• Strong analytical and problem-solving skillsStrong conflict resolution skills
• Ability to lift up to 30 lbs, bend, kneel, and stand up to 8 hrs a day

Benefits

• 401(k) with Match
• Medical/Dental/Life/STD/LTD
• Vision Service Plan
• Employee Vision Discount Program
• HSA/FSA
• PTO
• Paid Holidays
• Benefits applicable to full Time Employees only.

Physical Demands

• This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.