Assistant Manager

RadNet, Inc.; Elgin (IL); On-site; USD 25,485 - 32,759; Full time

Benefits offered by this job

401(k) with Match

Vision Service Plan

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

RadNet, Inc. is seeking an Assistant Manager to support Practice Managers in overseeing daily store operations. The role involves supervising employees, resolving customer service issues, and ensuring patient needs are met.

Successful candidates should have extensive optical experience and strong interpersonal skills. This full-time position comes with benefits such as a 401(k) with Match, medical and dental coverage, and paid time off.

Qualifications

• Extensive optical experience required.
• Experience with customer service and/or sales.
• Ability to lift up to 30 lbs, bend, kneel, and stand up to 8 hrs a day.

Responsibilities

• Resolve customer service issues/complaints regarding products and/or services.
• Monitor patient flow ensuring on-time practice performance.
• Organize and lead staff meetings together with Practice Manager.
• Participate in hiring and disciplinary actions.

Skills

Excellent interpersonal and customer service skills

Computer literacy and data entry

Strong organizational skills and attention to detail

Strong communication skills (verbal and written)

Strong analytical and problem-solving skills

Education

High school diploma or equivalent

ABO Certification preferred

Job description

Assistant Managers supports the Practice Managers in overseeing all day-to-day store operations. They supervise all practice employees, ensuring AEG policies and procedures are followed, standards are enforced, and all patients’ needs are met. An Assistant Manager works on the sales floor and assists the Opticians with sales and troubleshooting and helps resolve customer service issues.

• Resolves customer service issues/complaints regarding products and/or services; issues refund to patients; signs off on spectacle remakes
• Monitors patient flow (appointments and walk-ins), ensuring on-time practice performance
• Helps move patients through without disruptions, communicates with the Technicians regarding schedule, and checks in on patients in the lobby
• Monitors associates break times, ensuring everyone receives breaks as required by law and company policy
• Participates in interviewing and selection of new practice employees
• Participates in employee disciplinary actions if necessary
• Documents any employee relations issues, escalates to Practice Manager or HR as appropriate
• Resolves conflict between associates, escalates to Practice Manager or HR as appropriate.
• Together with Practice Manager, organized and leads staff meetings
• Provides ongoing feedback to employees
• Facilitates training for new team members
• Demonstrates cost awareness and makes suggestions on improving store’s efficiency
• Monitors associates opening and closing duties, ensuring store is clean, organized, and well-stocked
• Once a year, or as necessary, participates in store inventory
• Other duties as assigned by the Practice Manager

Requirements

Education

• High school diploma or equivalent
• ABO Certification preferred but not necessary

Experience

• Extensive optical experience required
• Experience with customer service and/or sales

Knowledge, Skills, Abilities, and other Characteristics

• Excellent interpersonal and customer service skills
• Computer literacy and data entry
• Ability to read and understand basic financial statements
• Strong organizational skills and attention to detail
• Strong communication skills (verbal and written)
• Strong analytical and problem-solving skills
• Ability to lift up to 30 lbs, bend, kneel, and stand up to 8 hrs a day
• 401(k) with Match
• Vision Service Plan
• Employee Vision Discount Program
• HSA/FSA
• PTO
• Paid Holidays

*Benefits applicable to full Time Employees only.

Physical Demands

• This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.

Full Time / Part Time

Full-time

Work Location

On-Site

Base Wage Range

$18.50 - $23.78 per hour

Benefits: 401(k) with Match, Medical/Dental/Life/STD/LTD, Vision Service Plan, Employee Vision Discount, Program HSA/FSA, PTO, Paid Holidays *Benefits applicable to Full Time Employment only*

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