Licensed Assistant Manager

AEG Vision; Canal Winchester (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Life/STD/LTD

Vision Service Plan

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG Vision in Canal Winchester, Ohio seeks a Licensed Assistant Manager to support the Practice Manager in daily store operations. The role involves supervising staff, assisting opticians with sales, and troubleshooting customer service issues to meet patient needs.

The position emphasizes managing patient flow, validating prescriptions, and collaborating with HR on staff matters while ensuring adherence to company policies and procedures.

Qualifications

• Requires high school diploma or equivalent; state licensure preferred.
• Extensive optical and dispensing experience; customer service/sales background.
• Management experience preferred and helpful for supervising staff.

Responsibilities

• Resolve customer service issues and refunds; approve spectacles remakes.
• Monitor patient flow and assist with scheduling; coordinate with Technicians.
• Supervise staff breaks and ensure compliance with law and policy.
• Participate in interviewing and selecting new staff; support disciplinary actions.
• Assist with customizing glasses and fitting prescriptions from optometrist or ophthalmologist.
• Collect eye and face measurements to ensure proper fit of eyewear.
• Document employee relations issues and escalate as needed to HR.
• Lead staff meetings with Practice Manager; provide ongoing feedback to employees.
• Support training for new team members; suggest improvements to store efficiency.
• Oversee opening/closing duties; ensure store remains clean, organized, and stocked.
• Participate in annual inventory as needed.
• Perform other duties as assigned by Practice Manager.

Skills

Customer service

Sales experience

Management experience

Interpersonal skills

Computer literacy

Data entry

Strong communication

Problem-solving

Education

High school diploma or equivalent

Job description

Licensed Assistant Managers support the Practice Managers in overseeing all day-to-day store operations. They supervise all practice employees, ensuring AEG policies and procedures are followed, standards are enforced, and all patients’ needs are met. An Assistant Manager works on the sales floor and assists the Opticians with sales and troubleshooting and helps resolve customer service issues.

Responsibilities

• Resolves customer service issues/complaints regarding products and/or services; issues refund to patients; Signs off on spectacle remakes.
• Monitors patient flow (appointments and walk-ins), ensuring on-time practice performance. Helps move patients through without disruptions, communicates with the Technicians regarding schedule, and checks in on patients in the lobby.
• Monitors associates break times, ensuring everyone receives breaks as required by law and company policy.
• Participates in interviewing and selection of new practice employees.
• Participates in employee disciplinary actions if necessary.
• Custom fits glasses & precisely places prescription in lenses.
• Collects eye and face measurements to ensure proper fit.
• Interprets prescriptions written by optometrist and ophthalmologist.
• Documents any employee relations issues, escalates to Practice Manager or HR as appropriate.
• Resolves conflict between associates, escalates to Practice Manager or HR as appropriate.
• Together with Practice Manager, organized and leads staff meetings.
• Provides ongoing feedback to employees.
• Facilitates training for new team members.
• Demonstrates cost awareness and makes suggestions on improving store’s efficiency.
• Monitors associates opening and closing duties, ensuring store is clean, organized, and well-stocked.
• Once a year, or as necessary, participates in store inventory.
• Other duties as assigned by the Practice Manager.

Location

Canal Winchester, Ohio, USA

Employment Type

Full-time

Requirements

• High school diploma or equivalent
• State Licensure

Experience

• Extensive optical and dispensing experience required
• Experience with customer service and/or sales
• Management experience preferred

Knowledge, Skills, Abilities, And Other Characteristics

• Excellent interpersonal and customer service skills
• Computer literacy and data entry
• Ability to read and understand basic financial statements
• Strong organizational skills and attention to detail
• Strong communication skills (verbal and written)
• Strong analytical and problem-solving skills
• Strong conflict resolution skills
• Ability to lift to 30 lbs., bend, kneel, and stand up to 8 hours a day

Benefits

• 401(k) with Match
• Medical/Dental/Life/STD/LTD
• Vision Service Plan
• Employee Vision Discount Program
• HSA/FSA
• PTO
• Paid Holidays
• Benefits applicable to full Time Employees only.

Physical Demands

• This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.