Licensed Assistant Manager

AEG Vision; Mansfield (MA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Life/STD/LTD

Vision Service Plan

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Benefits applicable to full Time Empl

Job summary

AEG Vision in Mansfield, MA is seeking an Assistant Manager to support the Practice Manager in overseeing daily store operations, supervising staff, and ensuring policy compliance while assisting opticians with sales and service.

The role emphasizes customer service excellence, strong organizational skills, and optical dispensing expertise. You will help manage appointments, training, and inventory to deliver outstanding patient care.

Qualifications

• Extensive optical and dispensing experience required.
• Experience with customer service and/or sales.
• Management experience preferred.
• High school diploma or equivalent; State Licensure.

Responsibilities

• Resolves customer service issues and refunds as needed.
• Monitors patient flow and ensures on-time performance.
• Participates in interviewing and selection of new staff.
• Provides training and feedback to employees.
• Demonstrates cost awareness and store efficiency.
• Organizes staff meetings with the Practice Manager.
• Oversees opening/closing duties and inventory.
• Supports opticians on sales floor.

Skills

Customer service

Communication skills

Interpersonal skills

Organizational skills

Conflict resolution

Analytical skills

Team leadership

Sales experience

Education

High school diploma or equivalent

State Licensure

Job description

Job Description

Licensed Assistant Managers supports the Practice Managers in overseeing all day-to-day store operations. They supervise all practice employees, ensuring AEG policies and procedures are followed, standards are enforced, and all patients’ needs are met. An Assistant Manager works on the sales floor and assists the Opticians with sales and troubleshooting and helps resolve customer service issues.

• Resolves customer service issues/complaints regarding products and/or services; issues refund to patients; Signs off on spectacle remakes.
• Monitors patient flow (appointments and walk-ins), ensuring on-time practice performance. Helps move patients though without disruptions, communicates with the Technicians regarding schedule, and checks in on patients in the lobby.
• Monitors associates break times, ensuring everyone receives breaks as required by law and company policy.
• Participates in interviewing and selection of new practice employees.
• Participates in employee disciplinary actions if necessary.
• Custom fits glasses & precisely places prescription in lenses.
• Collects eye and face measurements to ensure proper fit.
• Interprets prescriptions written by optometrist and ophthalmologist.
• Documents any employee relations issues, escalates to Practice Manager or HR as appropriate.
• Resolves conflict between associates, escalates to Practice Manager or HR as appropriate.
• Together with Practice Manager, organized and leads staff meetings.
• Provides ongoing feedback to employees.
• Facilitates training for new team members.
• Demonstrates cost awareness and makes suggestions on improving store’s efficiency.
• Monitors associates opening and closing duties, ensuring store is clean, organized, and well-stocked.
• Once a year, or as necessary, participates in store inventory.
• Other duties as assigned by the Practice Manager.

#14900

Mansfield, Massachusetts, USA

Full-time

Requirements

Education

• High school diploma or equivalent
• State Licensure

Experience

• Extensive optical and dispensing experience required
• Experience with customer service and/or sales
• Management experience preferred

Knowledge, Skills, Abilities, And Other Characteristics

• Excellent interpersonal and customer service skills
• Computer literacy and data entry
• Ability to read and understand basic financial statements
• Strong organizational skills and attention to detail
• Strong communication skills (verbal and written)
• Strong analytical and problem-solving skills
• Strong conflict resolution skills
• Ability to lift to 30 lbs., bend, kneel, and stand up to 8 hours a day

Benefits

• 401(k) with Match
• Medical/Dental/Life/STD/LTD
• Vision Service Plan
• Employee Vision Discount Program
• HSA/FSA
• PTO
• Paid Holidays
• Benefits applicable to full Time Employees only.

Physical Demands

• This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.