Assistant Manager

AEG Vision; New York (NY); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Life/STD/LTD

Vision Service Plan

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Benefits applicable to full Time EMPLO

Job summary

AEG Vision in New York City is seeking an Assistant Manager to support the Practice Manager in day-to-day store operations. You will supervise staff, ensure policy compliance, and assist the Opticians with sales and patient service on the showroom floor.

You will monitor patient flow, help schedule, lead staff meetings, participate in hiring and training, and drive store efficiency and accurate inventory. The role demands strong communication, customer service, and physical ability to lift up to

Qualifications

• High school diploma or equivalent.
• ABO Certification preferred but not necessary.
• Extensive optical experience.
• Experience with customer service and/or sales.
• Management experience preferred.

Responsibilities

• Resolves customer service issues/complaints; issues refunds; signs off on remakes.
• Monitors patient flow and appointments/walk-ins to maintain on-time performance.
• Assists schedule coordination and communicates with technicians.
• Monitors breaks and ensures compliance with laws and policies.
• Participates in interviewing and selection of new staff.
• Participates in employee disciplinary actions when needed.
• Documents employee relations issues and escalates to Manager/HR.
• Leads staff meetings and provides ongoing feedback.
• Facilitates training for new team members and improves efficiency.
• Monitors store opening/closing duties and inventory activities.

Skills

Interpersonal skills

Customer service

Data entry

Financial literacy

Organizational skills

Communication skills

Analytical thinking

Problem solving

Conflict resolution

Physical ability

Education

High school diploma or equivalent

Job description

Job Description

Assistant Managers supports the Practice Managers in overseeing all day-to-day store operations. They supervise all practice employees, ensuring AEG policies and procedures are followed, standards are enforced, and all patients’ needs are met. An Assistant Manager works on the sales floor and assists the Opticians with sales and troubleshooting and helps resolve customer service issues.

• Resolves customer service issues/complaints regarding products and/or services; issues refund to patients; Signs off on spectacle remakes
• Monitors patient flow (appointments and walk-ins), ensuring on-time practice performance
• Helps move patients though without disruptions, communicates with the Technicians regarding schedule, and checks in on patients in the lobby
• Monitors associates break times, ensuring everyone receives breaks as required by law and company policy
• Participates in interviewing and selection of new practice employees
• Participates in employee disciplinary actions if necessary
• Documents any employee relations issues, escalates to Practice Manager or HR as appropriate
• Resolves conflict between associates, escalates to Practice Manager or HR as appropriate.
• Together with Practice Manager, organized and leads staff meetings
• Provides ongoing feedback to employees
• Facilitates training for new team members
• Demonstrates cost awareness and makes suggestions on improving store’s efficiency
• Monitors associates opening and closing duties, ensuring store is clean, organized, and well-stocked
• Once a year, or as necessary, participates in store inventory
• Other duties as assigned by the Practice Manager

Education

• High school diploma or equivalent
• ABO Certification preferred but not necessary

Experience

• Extensive optical experience required
• Experience with customer service and/or sales
• Management experience preferred

Knowledge, Skills, Abilities, And Other Characteristics

• Excellent interpersonal and customer service skills
• Computer literacy and data entry
• Ability to read and understand basic financial statements
• Strong organizational skills and attention to detail
• Strong communication skills (verbal and written)
• Strong analytical and problem-solving skills
• Strong conflict resolution skills
• Ability to lift up to 30 lbs, bend, kneel, and stand up to 8 hrs a day

Benefits

• 401(k) with Match
• Medical/Dental/Life/STD/LTD
• Vision Service Plan
• Employee Vision Discount Program
• HSA/FSA
• PTO
• Paid Holidays
• Benefits applicable to full Time Employees only.

Physical Demands

• This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.

Location: New York City, New York, USA

Job Type: Full-time