Assistant Manager

National Community Renaissance; Rancho Cucamonga (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

National Community Renaissance is seeking an Assistant Community Manager to support the Community Manager and Regional Property Manager in daily property operations. The role involves maintaining resident files, assisting with marketing vacancies, processing applications, and handling day-to-day administrative tasks.

You will assist in preparing reports, managing budget-related activities, and responding to resident inquiries and concerns.

Qualifications

• High school education or equivalent with strong verbal and written communication skills.
• 1–2 years of property management experience, preferably in affordable housing.
• At least 1 year of administrative experience.
• Understanding and budgeting capabilities.
• At least 1 year in a customer service role.
• Proficient with Microsoft Office (Word, Excel, Outlook).
• Basic bookkeeping and general mathematical principles.

Responsibilities

• Assist in administrative tasks for the Community Manager and Regional Property Manager.
• Assist in marketing and advertising vacancies and maintain waiting lists.
• Process housing applications in accordance with covenants and plans.
• Post payments and record deposits; manage day-to-day banking tasks.
• Prepare month-end reports and maintain property files and budgets.
• Coordinate work orders and maintain supply orders within budget.
• Maintain occupancy targets and resident relations; respond to complaints promptly.
• Assist with recertifications and compliance related tasks.
• Attend company events and support team development as required.

Skills

Verbal and written communication

Customer service

Budgeting understanding

Administrative support

Mathematical principles

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

The Assistant Community Manager is responsible for assisting the Community Manager in the overall general administration and maintenance of the physical property. The Assistant Community Manager reports to the Community Manager and Regional Property Manager.RESPONSIBILITIESEnsure resident files are maintained in accordance with Compliance and Property Management policies and regulations.Assist in marketing and advertising for vacancies in accordance with properties Affirmative Fair Housing Marketing Plan.Assist in maintaining property waiting list in accordance with Tenant Selection Plan.Process applications for housing in accordance with properties affordable housing covenants.Assist in preparing deposits for banking and making daily bank runs.Post resident payments into Yardi in a timely manner.Assist Community Manager in preparing management required month end reports.Assist Community Manager in maintaining work orders and posting in Yardi.Assist Community Manager in preparing office and maintenance supply orders in accordance with approved property budget.Working as a cohesive team with maintenance personnel to ensure vacancy turn times are met.Prepare late notices and notices to pay rent.Assist Community Manager with legal proceedings.Assist in showing available units.Maintain general office and resident files.Take a proactive role in shopping the competition and marketing.Assist residents at all times when requested.Record traffic in software program on a daily basis.Follow up with Guest Cards or a “Thank-You” response within twenty-four (24) hours of the visit with the prospect.Respond to all resident complaints in a timely and professional manner.Must attend company sponsored events that relate to the development of the team, which, from time to time, may include overnight stays at locations away from the employee’s home.Other duties as requested.Assist Community Manager in maintaining 100% occupancy at all times.Ensure residents are provided a clean, safe and well maintained community.Maintain positive relations with CORE internal departments.Assist Community Manager in processing annual re-certifications within established timelines.Demonstrate initiative, personal awareness, professionalism, integrity and exercise confidentiality in all areas of performance.Encouraged to take company sponsored Tax Credit Specialist (TCS) certification class for professional development. TCS certification is required for promotion to a Community Manager position.EXPERIENCEHigh school education or equivalent is needed with proficiency in both verbal and written communication skills.Minimum 1 to 2 years working in property management, preferably in an affordable housing environment.Minimum one year working in an administrative position.Understanding and comprehension of budgeting.Minimum of one year working in a customer service environment.Working knowledge of Microsoft Office products such as Word, Excel, and Outlook.Basic bookkeeping and general mathematical principles.PHYSICAL REQUIREMENTS/WORK ENVIRONMENTSittingWalkingOperate a computerOccasional lifting up to 25 poundsOccasional climbing of stairsFLSANon-Exempt