Assistant Manager

National Community Renaissance; Montclair (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

National Community Renaissance is seeking an Assistant Community Manager to support the Community Manager in administering a property, maintaining resident files, and ensuring a clean, safe, and well‑maintained community. You will help with marketing, processing applications in Yardi, and coordinating with maintenance to meet vacancy turn times while adhering to compliance and budget guidance.

This role requires strong customer service, clear communication, and teamwork, with the ability to

Qualifications

• Verbal and written communication skills are essential.
• Experience in customer service and team collaboration is required.
• Familiarity with property management software (Yardi) and MS Office is preferred.

Responsibilities

• Assist in administration and maintenance of the property and records.
• Support marketing and vacancy advertising per Fair Housing Plan.
• Process housing applications in line with covenants and waiting lists.
• Post resident payments into Yardi and monitor cash flow.
• Assist in preparing monthly reports and maintaining work orders in Yardi.
• Prepare office and maintenance supply orders within budget.
• Show available units and maintain occupancy targets.
• Respond to resident complaints professionally and on time.
• Attend company events when required and collaborate with internal departments.

Skills

Verbal communication

Written communication

Customer service

Teamwork

Professionalism

Confidentiality

Education

High school diploma or equivalent

Tools

Yardi

Microsoft Office

Job description

The Assistant Community Manager is responsible for assisting the Community Manager in the overall general administration and maintenance of the physical property. The Assistant Community Manager reports to the Community Manager and Regional Property Manager.RESPONSIBILITIESEnsure resident files are maintained in accordance with Compliance and Property Management policies and regulations.Assist in marketing and advertising for vacancies in accordance with properties Affirmative Fair Housing Marketing Plan.Assist in maintaining property waiting list in accordance with Tenant Selection Plan.Process applications for housing in accordance with properties affordable housing covenants.Assist in preparing deposits for banking and making daily bank runs.Post resident payments into Yardi in a timely manner.Assist Community Manager in preparing management required month end reports.Assist Community Manager in maintaining work orders and posting in Yardi.Assist Community Manager in preparing office and maintenance supply orders in accordance with approved property budget.Working as a cohesive team with maintenance personnel to ensure vacancy turn times are met.Prepare late notices and notices to pay rent.Assist Community Manager with legal proceedings.Assist in showing available units.Maintain general office and resident files.Take a proactive role in shopping the competition and marketing.Assist residents at all times when requested.Record traffic in software program on a daily basis.Follow up with Guest Cards or a “Thank-You” response within twenty-four (24) hours of the visit with the prospect.Respond to all resident complaints in a timely and professional manner.Must attend company sponsored events that relate to the development of the team, which, from time to time, may include overnight stays at locations away from the employee’s home.Other duties as requested.Assist Community Manager in maintaining 100% occupancy at all times.Ensure residents are provided a clean, safe and well maintained community.Maintain positive relations with CORE internal departments.Assist Community Manager in processing annual re-certifications within established timelines.Demonstrate initiative, personal awareness, professionalism, integrity and exercise confidentiality in all areas of performance.Encouraged to take company sponsored Tax Credit Specialist (TCS) certification class for professional development. TCS certification is required for promotion to a Community Manager position.EXPERIENCEHigh school education or equivalent is needed with proficiency in both verbal and written communication skills.Minimum 1 to 2 years working in property management, preferably in an affordable housing environment.Minimum one year working in an administrative position.Understanding and comprehension of budgeting.Minimum of one year working in a customer service environment.Working knowledge of Microsoft Office products such as Word, Excel, and Outlook.Basic bookkeeping and general mathematical principles.PHYSICAL REQUIREMENTS/WORK ENVIRONMENTSittingWalkingOperate a computerOccasional lifting up to 25 poundsOccasional climbing of stairsFLSANon-Exempt