Community Mgr I (on-site)

National Community Renaissance; Los Angeles (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

National Community Renaissance seeks a Community Manager I to lead the administration, compliance and maintenance of a property, aiming for 100% occupancy. You will partner with Hope Through Housing to develop resident programs and serve the community.

The role reports to Regional/Area/Senior manager and supervises 1-2 onsite staff; responsibilities include coordinating with resident services, managing budgets, processing applications, and ensuring timely notices and renewals.

Qualifications

• Minimum two to five years in a role with comparable responsibilities.
• Ability to lead on-site staff and manage customer service operations.

Responsibilities

• Ensure resident files and Yardi data are maintained per policies.
• Oversee marketing for vacancies and coordinate notices.
• Manage office supplies and coordinate with Resident Services.
• Conduct monthly site inspections and report findings.
• Oversee accounts receivable and collections with accounting.
• Supervise 1-2 on-site staff and/or maintenance personnel.

Skills

Hard working attitude

Time management

Organized

English proficiency

Relationship building

Initiative

Confidentiality

Education

High school diploma or equivalent

Tax Credit Certification class within first year

Tools

Yardi

Microsoft Office

Job description

National Community Renaissance is committed to first class management of our properties which transforms their neighborhoods and the lives of our residents. The Community Manager I is the front line in implementing our vision.The Community Manager I is responsible for:Leading the overall administration, compliance, and maintenance of the property, while striving to maintain 100% occupancy;Working in partnership with Hope Through Housing to develop and deliver social programs for our residents and the neighborhood;Must assume proactive behavior and measures in order to properly represent National Community Renaissance and build relationships in the community.The Community Manager I reports to the Regional Manager, Area Manager, or Senior Community Manager. The Community Manager I directs and supervises 1-2 on-site personnel and and/or temporary resources.RESPONSIBILITIESComplianceEnsure resident files and Yardi data are maintained in accordance with Compliance and Property Management policies and regulations.Review and approve all resident notices pertaining to recertification.Maintain property waiting list in accordance with the properties’ Tenant Selection Plan.Ensure applications for housing are processed in accordance with properties’ affordable housing covenants.Process annual re-certifications within established timelines.Property OperationsHandle marketing and advertising for vacancies in accordance with properties’ Affirmative Fair Housing Marketing Plan.Ensure that all appropriate notices are remitted to residents in a timely manner and are completed and served within the requirements set forth in the lease.Conducts monthly site inspections and prepares report for management.Manage office supply inventory and work closely with Resident Services to ensure maintenance supplies are purchased in a timely manner and in accordance with the approved budget.Work cohesively with resident services staff to ensure vacancies turn times are met in accordance with company policy.Ensure work orders are processed in Yardi within established timelines.FinancialAccurately account for and balance petty cash in accordance with company policies and procedures.Prepare deposits for banking and posts resident payments into Yardi within timelines established by management.Prepare management required month end reports.Manage account receivables and ensure past resident balance due receivables are turned over to collection agencies.Keeps resident ledgers accurate and works diligently with accounting to resolve any errors.Human ResourcesManagement of 1-2 on-site office employees and/or maintenance employees which includes: interviewing, training, timekeeping, performance evaluations and disciplinary actions.Maintain positive relationships with CORE internal departments.Customer ServiceRespond to all resident complaints in a timely and professional manner.Create a community of caring and excitement that is contagious for our residents and noticeable to the community at large.Resident ProgramsDesigns, implements and manages appropriate resident programs and is responsible for their on-going success.Community RelationsManage ongoing positive relationships with all City staff and other local representatives and social service providers.GeneralMust attend Company sponsored events that relate to the development of the team, which, from time to time, may include overnight stays at locations away from the employee’s home.Other duties as requested.SKILLSMust have a hard working, positive attitude.Ability to work with and understand persons of all ethnic and family backgrounds.Ability to build and deliver specialized programs appropriate to the residents of the community.Ability to build external relationships while positively promoting the organization.Must be organized and proficient at time managementProficient in English language in verbal and written communicationsRelate to others beyond giving and receiving instructionsDemonstrate initiative, personal awareness, professionalism, integrity and exercise confidentiality in all areas of performance.EXPERIENCEMinimum of a high school education or equivalent.Minimum two to five years working in a position with comparable responsibilities.Must be able to pass company sponsored Tax Credit Certification class within the first year of employment. If employee cannot pass the test after the second attempt, the employee will be subject to discipline up to and including termination.Minimum two years working in a customer service environment.Minimum two years Supervisory experience.Financial management.Microsoft Office Products such as Word, Excel, and Outlook.Yardi property management accounting software is preferred.PHYSICAL REQUIREMENTS/WORK ENVIRONMENT5-7 hours of sitting, reading and typing on a daily basis.1-3 hours of walking on a daily basis.Up to 6 hours of continuous walking for 1-3 continuous days at times of property inspections.Operate computer and office equipment.Occasional lifting of up to 20 pounds.Occasional climbing of stairs.FLSANon-Exempt