Assistant Manager

joinaegvision; Pennsylvania; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Life/STD/LTD

Vision Service Plan

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

joinaegvision is seeking an Assistant Manager to support Practice Managers in daily store operations within our optical practice. You will supervise staff, ensure policy adherence, assist opticians with sales, and help resolve patient service issues on the floor.

Key responsibilities include monitoring patient flow, coordinating schedules, leading staff meetings, and providing ongoing coaching. ABO certification is preferred but not required; high school diploma or equivalent is required.

Qualifications

• Extensive optical experience required.
• Experience with customer service and/or sales.
• Management experience preferred.

Responsibilities

• Oversee day-to-day store operations on the sales floor.
• Assist Practice Manager in scheduling, staff oversight and training.
• Resolve customer service issues and troubleshoot patient concerns.
• Monitor patient flow, appointments and walk-ins to maintain on-time performance.
• Supervise staff breaks and ensure compliance with policies.
• Participate in interviewing and onboarding of new staff.
• Help manage inventory and ensure store is clean, stocked, and organized.
• Lead staff meetings and provide ongoing feedback.
• Escalate complex issues to Practice Manager or HR as needed.

Skills

Customer service

Sales

Leadership

Interpersonal skills

Communication skills

Organizational skills

Analytical thinking

Problem-solving

Data entry

Computer literacy

Ability to lift up to 30 lbs

Education

High school diploma or equivalent

ABO Certification preferred but not necessary

Job description

Assistant Managers supports the Practice Managers in overseeing all day-to-day store operations. They supervise all practice employees, ensuring AEG policies and procedures are followed, standards are enforced, and all patients’ needs are met. An Assistant Manager works on the sales floor and assists the Opticians with sales and troubleshooting and helps resolve customer service issues.

• Resolves customer service issues/complaints regarding products and/or services; issues refund to patients; Signs off on spectacle remakes
• Monitors patient flow (appointments and walk-ins), ensuring on-time practice performance
• Helps move patients though without disruptions, communicates with the Technicians regarding schedule, and checks in on patients in the lobby
• Monitors associates break times, ensuring everyone receives breaks as required by law and company policy
• Participates in interviewing and selection of new practice employees
• Participates in employee disciplinary actions if necessary
• Documents any employee relations issues, escalates to Practice Manager or HR as appropriate
• Resolves conflict between associates, escalates to Practice Manager or HR as appropriate.
• Together with Practice Manager, organized and leads staff meetings
• Provides ongoing feedback to employees
• Facilitates training for new team members
• Demonstrates cost awareness and makes suggestions on improving store’s efficiency
• Monitors associates opening and closing duties, ensuring store is clean, organized, and well-stocked
• Once a year, or as necessary, participates in store inventory
• Other duties as assigned by the Practice Manager

Education

• High school diploma or equivalent
• ABO Certification preferred but not necessary

Experience

• Extensive optical experience required
• Experience with customer service and/or sales
• Management experience preferred

Knowledge, Skills, Abilities, and other Characteristics

• Excellent interpersonal and customer service skills
• Computer literacy and data entry
• Ability to read and understand basic financial statements
• Strong organizational skills and attention to detail
• Strong communication skills (verbal and written)
• Strong analytical and problem-solving skills
• Strong conflict resolution skills
• Ability to lift up to 30 lbs, bend, kneel, and stand up to 8 hrs a day

Benefits

• 401(k) with Match
• Medical/Dental/Life/STD/LTD
• Vision Service Plan
• Employee Vision Discount Program
• HSA/FSA
• PTO
• Paid Holidays

*Benefits applicable to full Time Employees only.

Physical Demands

• This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.