Licensed Assistant Manager

joinaegvision; Mansfield (MA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Life/STD/LTD

Vision Service Plan

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

joinaegvision is seeking a Licensed Assistant Manager to support Practice Managers in daily store operations in Mansfield, MA. You will supervise staff, assist Opticians on the sales floor, handle customer service issues, and ensure policies and standards are followed.

You'll help with scheduling, training, and inventory, while contributing to efficiency and patient satisfaction. High school diploma and state licensure are required; optical/dispensing and management experience are highly valued.

Qualifications

• High school diploma or equivalent required; state licensure needed.
• Extensive optical and dispensing experience required; customer service and/or sales experience essential.
• Management experience preferred; strong interpersonal and communication skills are required.

Responsibilities

• Resolve customer service issues and process refunds and spectacle remakes.
• Monitor patient flow and scheduling; coordinate with Technicians and lobby staff.
• Supervise store associates; ensure breaks comply with policy and law; participate in interviews and disciplinary actions.
• Assist with fitting glasses, measuring eye/face dimensions, and interpreting prescriptions.

Skills

Customer service

Sales experience

Interpersonal skills

Communication

Education

High school diploma or equivalent

State Licensure

Job description

Licensed Assistant Managers supports the Practice Managers in overseeing all day-to-day store operations. They supervise all practice employees, ensuring AEG policies and procedures are followed, standards are enforced, and all patients’ needs are met. An Assistant Manager works on the sales floor and assists the Opticians with sales and troubleshooting and helps resolve customer service issues.

• Resolves customer service issues/complaints regarding products and/or services; issues refund to patients; Signs off on spectacle remakes.
• Monitors patient flow (appointments and walk-ins), ensuring on-time practice performance. Helps move patients though without disruptions, communicates with the Technicians regarding schedule, and checks in on patients in the lobby.
• Monitors associates break times, ensuring everyone receives breaks as required by law and company policy.
• Participates in interviewing and selection of new practice employees.
• Participates in employee disciplinary actions if necessary.
• Custom fits glasses & precisely places prescription in lenses.
• Collects eye and face measurements to ensure proper fit.
• Interprets prescriptions written by optometrist and ophthalmologist.
• Documents any employee relations issues, escalates to Practice Manager or HR as appropriate.
• Resolves conflict between associates, escalates to Practice Manager or HR as appropriate.
• Together with Practice Manager, organized and leads staff meetings.
• Provides ongoing feedback to employees.
• Facilitates training for new team members.
• Demonstrates cost awareness and makes suggestions on improving store’s efficiency.
• Monitors associates opening and closing duties, ensuring store is clean, organized, and well-stocked.
• Once a year, or as necessary, participates in store inventory.
• Other duties as assigned by the Practice Manager.

Education

• High school diploma or equivalent
• State Licensure

Experience

• Extensive optical and dispensing experience required
• Experience with customer service and/or sales
• Management experience preferred

Knowledge, Skills, Abilities, and other Characteristics

• Excellent interpersonal and customer service skills
• Computer literacy and data entry
• Ability to read and understand basic financial statements
• Strong organizational skills and attention to detail
• Strong communication skills (verbal and written)
• Strong analytical and problem-solving skills
• Strong conflict resolution skills
• Ability to lift to 30 lbs., bend, kneel, and stand up to 8 hours a day

Benefits

• 401(k) with Match
• Medical/Dental/Life/STD/LTD
• Vision Service Plan
• Employee Vision Discount Program
• HSA/FSA
• PTO
• Paid Holidays

*Benefits applicable to full Time Employees only.

Physical Demands

• This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.