Assistant Manager

Johnston & Murphy; Overland Park (KS); On-site; Full time

Job summary

A leading company in retail is seeking an Assistant Manager to foster a culture of excellence and drive sales performance. This role emphasizes customer service, brand representation, and effective team management. The ideal candidate will thrive in a fast-paced environment and be committed to achieving financial goals while upholding the company's core values.

Qualifications

• Ability to multitask in a fast-paced environment.
• Excellent customer service and interpersonal skills.

Responsibilities

• Achieve sales and financial goals; manage profitability.
• Act as a brand ambassador; create a premium store environment.

Skills

Customer Service

Interpersonal Skills

Multitasking

Job description

At Johnston & Murphy, we believe attributes are as important as experience, and who you are is as important as what you know. We foster a culture centered around our attributes-based people model, P.R.I.D.E.

Pay Range :

$17-$30 per hour (includes base pay + personal and store commissions)

Key Responsibilities of an Assistant Manager

1. Passion - Dedicate yourself to excellence; show enthusiasm and a positive attitude; persevere through challenges.
   • Meet deadlines consistently
   • Use J&M sales tools to achieve sales objectives
   • Leverage resources for performance improvement and team education
2. Represents the Brand - Act as a brand ambassador; create a premium store environment; uphold core values.
   • Network and recruit effectively
   • Participate in interviewing and hiring using the PRIDE model
   • Implement visual guidelines and maintain store appearance
   • Adhere to personal presentation standards
   • Deliver World Class Service with proper phone etiquette
3. Interpersonal Skills - Communicate effectively; build strong relationships within the organization.
   • Assist in training and coaching team members
   • Ensure adherence to company policies and procedures
   • Develop and manage PRIDE Performance Plans and Evaluations
4. Delivers Results - Achieve sales and financial goals; manage profitability.
   • Exceed sales targets and metrics
   • Protect company assets through accurate inventory and cash management
   • Create and optimize weekly work schedules
5. Edge - Initiate and manage change effectively; make informed decisions; act with urgency.
   • Manage performance levels
   • Identify trends via market research and reports
   • Communicate merchandising needs effectively
   • Collaborate with HR to resolve issues

Requirements

• Ability to multitask in a fast-paced environment
• Excellent customer service and interpersonal skills
• Professional appearance
• Willingness to learn
• Stable employment history
• Physical demands include constant movement, communication, reaching, stooping, standing long periods, and lifting at least 40 lbs

The role requires working retail hours, including evenings, weekends, and holidays, with quick adaptation to a competitive environment.