Associate Manager - NEW STORE

Madewell Stores Madewell, Inc.; Gilbert (AZ); On-site; USD 36,162 - 45,254; Full time

Benefits offered by this job

Competitive base pay and bonus programs

Up to 60% discount on products

Competitive Paid Time Off (PTO)

401(k) plan with company matching

Medical, dental, vision insurance

Entertainment and travel discounts

Job summary

Madewell Stores Madewell, Inc. in Gilbert, Arizona is seeking an Associate Manager. In this role, you'll be crucial to fostering customer connections, ensuring profitability, and supporting team development. Responsibilities include managing store operations and collaborating closely with the Store Director.

Successful candidates will have 3+ years of retail management experience and a passion for customer service. Perks include competitive pay, up to 60% discount on products, and comprehensive insurance packages.

Qualifications

• 3+ years of full-time retail management experience.
• Strong problem-solving skills.
• Passion for the brand and customer engagement.

Responsibilities

• Collaborate with Store Director to maximize profitability.
• Manage store operations and ensure accountability.
• Support recruiting, training, and development efforts.
• Engage the community through innovative events.

Skills

Retail management experience

Teamwork

Problem-solving skills

Customer service

Flexibility

Job description

Job Summary

As an Associate Manager, you are a key member of the leadership team. You are responsible for ensuring profitability by fostering genuine customer connections, brand loyalty, and community engagement. You'll provide immediate feedback and coaching to maximize team performance, own a key area of the business, and step into other roles as needed to maintain operational excellence.

What You’ll Do

• Collaborate with the Store Director to act as a shared business owner with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.).
• Manage store operations, systems, and technology while ensuring accountability.
• Support the Store Director with recruiting, training and development efforts.
• Partner with the Store Director and management team to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best‑in‑class customer service.
• Come up with innovative ways to engage the community and build loyalty through events.
• Step into a variety of roles on the sales floor as needed.

Who You Are

• 3+ years of full‑time retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem‑solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must be able to bend, reach, stretch for product as well as lift, carry and move at least 40 pounds (18 kilos).

Some Perks and Benefits

• Competitive base pay and bonus programs.
• Up to 60% discount on branded product from J.Crew, J.Crew Factory, and Madewell.
• Competitive Paid Time Off (PTO) plan, including paid holidays.
• 401(k) plan with company matching donations.
• Medical, dental, prescription, vision, and life insurance.
• Entertainment, travel, fitness, and mobile technology discounts.

Compensation

Hourly Range: $26.25 – $32.85. The base salary is part of J.Crew Group’s competitive total rewards strategy that also includes bonus opportunities and the benefits listed above.

EEO and Diversity Statement

We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds. JCG proudly affirms equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.