Associate Manager

JCrew Stores / Ashe DC Grace Holmes, Inc.; United States; On-site; USD 33,062 - 41,328; Full time

Benefits offered by this job

60% discount on branded products

401(k) with company matching

Competitive PTO including holidays

Medical, dental, vision, and life ins.

Job summary

JCrew Stores / Ashe DC Grace Holmes, Inc. is seeking an Associate Manager to join the leadership team.

You will help drive profitability by fostering genuine customer connections, brand loyalty, and community engagement, while providing coaching to maximize team performance. While you own a key area of the business, you will also step into other roles to maintain operational excellence and ensure best‑in‑class service.

Qualifications

• 3+ years of full‑time retail management experience with a similar scope.
• Passionate support for the brand, customers, and teams.
• Up‑to‑date knowledge of current fashion trends and industry developments.
• Strong teamwork, flexibility, and courtesy while executing tasks.
• Innovative mindset with strong problem‑solving skills.
• Scheduling flexibility to work nights, weekends, and holidays.
• Physical capability to bend, reach, and lift at least 40 pounds (18 kilos).

Responsibilities

• Collaborate with the Store Director to act as a shared business owner, maximizing profitability while maintaining a meaningful connection to every aspect of the brand.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.) and manage store operations, systems, and technology while ensuring accountability.
• Support the Store Director with recruiting, training, and development efforts.
• Partner with the Store Director and management team to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best‑in‑class customer service.
• Develop innovative ways to engage the community and build loyalty through events.
• Step into a variety of roles on the sales floor when needed.

Skills

Retail management

Customer focus

Team leadership

Fashion trend awareness

Problem solving

Scheduling flexibility

Physical stamina

Tools

POS systems

Store operations software

Job description

Job Summary

As an Associate Manager, you are a key member of the leadership team, responsible for ensuring profitability by fostering genuine customer connections, brand loyalty, and community engagement. You’ll provide immediate feedback and coaching to maximize team performance. While you will own a key area of the business, you will also be expected to step into other roles to maintain operational excellence.

Responsibilities

• Collaborate with the Store Director to act as a shared business owner, maximizing profitability while maintaining a meaningful connection to every aspect of the brand.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.) and manage store operations, systems, and technology while ensuring accountability.
• Support the Store Director with recruiting, training, and development efforts.
• Partner with the Store Director and management team to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best‑in‑class customer service.
• Develop innovative ways to engage the community and build loyalty through events.
• Step into a variety of roles on the sales floor when needed.

Qualifications

• 3+ years of full‑time retail management experience with a similar scope.
• Passionate support for the brand, customers, and teams.
• Up‑to‑date knowledge of current fashion trends and industry developments.
• Strong teamwork, flexibility, and courtesy while executing tasks.
• Innovative mindset with strong problem‑solving skills.
• Scheduling flexibility to work nights, weekends, and holidays.
• Physical capability to bend, reach, stretch for product, and lift, carry, and move at least 40 pounds (18 kilos).

Benefits

• Competitive base pay and bonus programs.
• Up to 60% discount on branded product from J.Crew, J.Crew Factory, and Madewell.
• Competitive Paid Time Off (PTO) plan, including paid holidays.
• 401(k) plan with company matching.
• Medical, dental, prescription, vision, and life insurance.
• Entertainment, travel, fitness, and mobile technology discounts.
• Additional benefits available subject to location and employment type.

Compensation

Hourly Range: $24.00 – $30.00.

EEO Statement

JCG is deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds. We affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin, citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.